Retail Supervisor

• Ensure smooth running of the department with Assistant Restaurant Manager and deputise in their absence, assisting with rotas and holiday planning
• Assist with scheduling and other administrative duties as needed
• Advocates sound financial/business decision making
• Drive constant innovation
• Maintain a positive work environment by fostering teamwork and cooperation
• Demonstrate excellent interpersonal skills and adaptability in a fast-paced environment
• Providing an excellent standard of customer service, efficient and prompt to all clients, providing a feeling for clients to relax away from the workplace
• Taking an active role in upselling items and promoting sales through promotions whilst being sensitive to client’s needs
• Ensure menus are spelt correctly before service, monitor digital screens and signage is displayed correctly
• Assist towards achieving financial targets such as monitoring waste with regards to our environmental impact and portion control and stock inventory obligations
• Supervise and coordinate the work of restaurant team members
• Monitor restaurant service to identify and address any issues or bottlenecks in a timely manner
• Ensure all staff are briefed and in place for service, monitoring their customer service along with standards required such as dress code policies
• Handle customer complaints and concerns in a professional and effective manner and escalate as necessary and encourage open communication channels to gather feedback
• Assist and help identify training needs in team members, ensuring relevant training is carried out
• Communicate regularly with restaurant management to report on team performance, address any concerns, and implement improvements as requested
• Motivate and lead team - lead by example, acting as a role model for the team, demonstrating excellent customer service and leadership skills
• Ensure all restaurant policies, procedures, and safety protocols are followed by the team
• Ensure due diligence records are completed as requested, all accidents are reported, all legal training is completed and monitor allergen policy
• Monitor completion of cleaning schedules and filed weekly

• Previous supervisory experience of managing a team in a fast-paced, pressured environment
• Excellent level of both written and spoken English
• Displaying a ‘can do’ attitude
• Organisational skills and ability to plan ahead
• Strong communication skills
• Exceptional customer service
• Ability to work using own initiative

Health & Safety Level 2 qualifications

• Access to a supportive and inclusive work environment that encourages growth and celebrates diversity
• Investing in your development and provide ongoing training
• Dedicated to ensuring your work-life balance