Retail Supervisor Job at Aramark (San Antonio)

Job Description

The Retail Supervisor plays a pivotal role in assisting with daily oversight of operations and ensuring the highest level of customer satisfaction in our retail store. The Retail Supervisor will assist in driving sales, supervising and developing team members, and maintaining an organized, efficient, and customer focused. The ideal candidate is a motivated leader who thrives in a dynamic retail setting while striving to provide a customer service experience that exceeds our guest and client’s expectations. This candidate has a keen eye for detail, a passion for delivering results, and is committed to driving team success while serving as a main point of contact alongside management.

Job Responsibility

Supervise, motivate, and support retail staff to ensure the highest standards of service are met and all sales and service goals are achieved
Recruit, train, and onboard new employees, providing guidance on policies, procedures, and best practices
Monitor team performance and provide regular feedback while working effectively with team members to achieve store goals
Act as a point of contact for team members and clients by providing guidance and support during shifts
Lead by example in greeting and engaging customers, provide product information, and assist in making purchase decisions
Address and resolve customer inquiries, complaints, or issues in a professional and efficient manner
Promote a positive, upbeat, and welcoming atmosphere
Support the execution of in-store promotions, displays, and marketing initiatives
Meet or exceed sales targets by upselling, cross-selling, and promoting store promotions or loyalty programs while training staff on proper sales techniques
Ensure merchandise is stocked, organized, and displayed to reflect brand standards
Monitor inventory levels and participate in replenishment activities including restocking and transfers
Analyze sales reports and suggest strategies for improvement to the management team
Open and close any assigned locations ensuring all security and operational procedures are followed
Oversee inventory management in assigned locations including restocking, merchandising, cycle counts, price checks, and loss prevention
Possess a thorough knowledge of POS system and heat pressing equipment
Accurately handle cash, credit, and other transactions while maintaining a high level of integrity
Assist in maintaining a clean, organized, and safe store environment

Requirements

Minimum of 2-3 years of retail experience
At least 1 year in a supervisory or lead position, preferably in a fast-paced or customer-centric environment
Strong communication and interpersonal skills
Proven ability to meet or exceed sales targets
Experience with visual merchandising best practices
Knowledge of POS systems and basic cash-handling procedures
Intermediate math and counting skills required
Ability to multitask, work under pressure, and adapt to changing priorities while leading a team
Flexibility to work weekends, evenings, and holidays as needed

Nice to have

Experience with inventory management best practices
Computer literate with experience in MS Office programs
Familiarity with fashion, apparel, and headwear
Bilingual or multilingual skills are a plus

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Retail Supervisor

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