Retail Supervisor Job at Legends Global (New York)

Retail Supervisor

Legends Global

Location:
United States , New York

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

25.00 USD / Hour

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Job Description:

The Retail Supervisor will be responsible for overseeing daily operations of the gallery gift shop at One World Observatory. Working in tandem with the Retail Manager, this role supports the management of the team of retail associates to ensure that team members deliver outstanding guest service while simultaneously maintaining the shop space; they will also guide team members while also engaging with guests to provide seamless, memorable experiences that serve to create lasting moments.

Job Responsibility:

Supervise and direct retail team members while maintaining active engagement with guests
Maintain and control inventory to ensure stock levels support sales goals
Develop, communicate, and enforce service and performance standards for team members
Manage monthly inventory counts
Provide knowledgeable, enthusiastic service to guests regarding products and general New York City attractions
Maintain a clean, organized workspace for efficient team members and guest experience including opening and closing procedures to ensure the retail space is tidy, secure, and ready for operations
Monitor the condition of retail equipment, furnishings, and point-of-sale systems, reporting damage to the Retail Manager
Support guest navigation through the retail space and the overall One World Observatory experience
Model personal hygiene practices and a professional appearance in line with company standards
Lead, coach, and motivate retail associates to achieve sales and guest service goals
Conduct on-the-job training in product knowledge, POS operation, and guest engagement
Ensure the sales floor is appropriately stocked, neatly organized, and visually appealing – on brand with company standards
Oversee inventory control: receiving, tagging, restocking, and performing cycle counts to prevent shrinkage
Ensure adherence to all company policies, including safety, loss prevention, and cleanliness
Model exceptional guest service, ensuring that all associates greet, engage, and assist guests proactively
Ensure compliance with Legends Global’s HR Policy & Procedure Manual

Requirements:

1 – 2 years’ experience in a like/similar role
Associate’s degree or equivalent skill-based training
Prior experience working in a guest facing service role within the hospitality and/or attraction space
Strong attention to detail with exceptional organizational and time management skills
Proficiency in reading, writing, and speaking English to communicate with guests and management
Excellent guest service skills with a professional, welcoming demeanor
Effective listening and ability to take direction from management
Ability to prioritize tasks effectively in a fast-paced, team-oriented environment
Ability to work flexible schedules including mornings, evenings, weekends, and holidays
Reliable attendance and punctuality
Physical ability to transport up to 50 lbs., stand for long periods, bend, and squat

What we offer:

medical
dental
vision
life and disability insurance
paid vacation
401(k)

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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