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Legends Global Logo Legends Global · Hospitality and Tourism

Retail Supervisor

United States, New York 25.00 USD / Hour · Job Posted February 20, 2026
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Job Description

The Retail Supervisor will be responsible for overseeing daily operations of the gallery gift shop at One World Observatory. Working in tandem with the Retail Manager, this role supports the management of the team of retail associates to ensure that team members deliver outstanding guest service while simultaneously maintaining the shop space; they will also guide team members while also engaging with guests to provide seamless, memorable experiences that serve to create lasting moments.

Job Responsibility

  • Supervise and direct retail team members while maintaining active engagement with guests
  • Maintain and control inventory to ensure stock levels support sales goals
  • Develop, communicate, and enforce service and performance standards for team members
  • Manage monthly inventory counts
  • Provide knowledgeable, enthusiastic service to guests regarding products and general New York City attractions
  • Maintain a clean, organized workspace for efficient team members and guest experience including opening and closing procedures to ensure the retail space is tidy, secure, and ready for operations
  • Monitor the condition of retail equipment, furnishings, and point-of-sale systems, reporting damage to the Retail Manager
  • Support guest navigation through the retail space and the overall One World Observatory experience
  • Model personal hygiene practices and a professional appearance in line with company standards
  • Lead, coach, and motivate retail associates to achieve sales and guest service goals
  • Conduct on-the-job training in product knowledge, POS operation, and guest engagement
  • Ensure the sales floor is appropriately stocked, neatly organized, and visually appealing – on brand with company standards
  • Oversee inventory control: receiving, tagging, restocking, and performing cycle counts to prevent shrinkage
  • Ensure adherence to all company policies, including safety, loss prevention, and cleanliness
  • Model exceptional guest service, ensuring that all associates greet, engage, and assist guests proactively
  • Ensure compliance with Legends Global’s HR Policy & Procedure Manual

Requirements

  • 1 – 2 years’ experience in a like/similar role
  • Associate’s degree or equivalent skill-based training
  • Prior experience working in a guest facing service role within the hospitality and/or attraction space
  • Strong attention to detail with exceptional organizational and time management skills
  • Proficiency in reading, writing, and speaking English to communicate with guests and management
  • Excellent guest service skills with a professional, welcoming demeanor
  • Effective listening and ability to take direction from management
  • Ability to prioritize tasks effectively in a fast-paced, team-oriented environment
  • Ability to work flexible schedules including mornings, evenings, weekends, and holidays
  • Reliable attendance and punctuality
  • Physical ability to transport up to 50 lbs., stand for long periods, bend, and squat

What we offer

  • medical
  • dental
  • vision
  • life and disability insurance
  • paid vacation
  • 401(k)
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