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As a member of the management team, you will assist in building and retaining a high performing team, create a consistent environment of world class customer service, and exceed sales plan. You are a dynamic, attentive, and an inspiring leader who has mastered relationship building with team members and customers alike, acting as a mentor, leader, and coach. You will build a climate of high performance and five-star customer service by maximizing the performance and productivity of a team of motivated, friendly, enthusiastic, and engaged team members.
Job Responsibility:
Assist in building and retaining a high performing team
Create a consistent environment of world class customer service
Exceed sales plan
Act as a mentor, leader, and coach
Build a climate of high performance and five-star customer service
Maximize the performance and productivity of a team
Lead and model a customer first culture across all roles
Accountable for active floor management by assigning shifts, reviewing results, and providing feedback
Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes
Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget
Accurately monitor and acknowledge timesheets for all roles
Assist in leading the store to achieve Total Monthly Income (TMI) Goals consistently
Execute foundational excellence and performance-based leadership
Monitor inventory management, special orders, receiving processes, layaway, mark out of stock, repairs
Ensure first quality standards for all merchandise
Communicate daily sales goals to all team members and drive action through Chat Ins/Chat Outs
Observe individual team member performance and enforce action plans for improvement through weekly performance discussions
Assist in building a strong bench and talent pipeline
Ensure the store is always staffed
Achieve all staffing goals and fill open positions within 30 days
Requirements:
High School Diploma or degree
Two-four years prior retail management experience in an apparel or specialty store environment
Prior experience with a computerized POS system
What we offer:
Generous Team Member Discount After First Pay Period