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Fortnum & Mason Logo Fortnum & Mason · -

Retail Supervisor

United Kingdom, London · Job Posted May 30, 2026
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Job Description

Join our brand-new Canary Wharf pop up store this season with Fortnum & Mason bringing over 300 years of extraordinary taste to the heart of Canary Wharf. Step into a world of iconic teas, bubbly champagne, irresistible biscuits, and exclusive gifts — all wrapped in unmistakable Fortnum’s charm. Whether you're popping in for a midday pick-me-up or a last-minute gift with a dash of elegance, our pop-up promises a little magic in every visit. This is a fixed term role until May 2027. This is a 40 hour a week contract where fully flexibility is needed throughout the week and contract, based in Canary Wharf. Fortnum & Mason are looking for an exceptional Retail Supervisor to join the team. Reporting to both the Floor & Retail Manager, we are looking for an inspirational and proactive leader who will offer guidance and share responsibility for the floor’s day-to-day operations. You will assist in motivating and coaching the team to ensure they all deliver world-class customer service consistently. Strong management and people skills are key to this role, as you will need to confidently guide a diverse team of sales staff.

Job Responsibility

  • Delivering exceptional service through driving sales, leading and inspiring the floor team and assisting clientele on the shop floor
  • Develop strong relationships with internal and external stakeholders

Requirements

  • Experience in a fast-paced environment in a similar role
  • Proven ability to deliver excellent customer service
  • A friendly warm approach with great people skills
  • Flexibility to work various shifts, including weekends, early shifts and late finishes
  • Outstanding communication skills

What we offer

  • Competitive hourly rate + paid overtime
  • Up to 40% store and restaurant discounts
  • Subsidised staff meal scheme
  • 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
  • Matched pension scheme and career development opportunities
  • Annual staff party
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