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Retail Supervisor

United States, Philadelphia · Job Posted April 19, 2026
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Job Description

The Retail Supervisor coordinates a team of employees at an assigned location under the direction of the Retail Manager. Responsible for interactions between management, guests, employees, and vendors.

Job Responsibility

  • Supervises the receiving and tagging of incoming merchandise
  • Assigns daily tasks and ensures tasks are performed correctly and in a timely manner, while maintaining high standards of customer service
  • Coordinates the moving of incoming merchandise to retail office, storage area(s) and/or display floor
  • Handles the storing of all incoming merchandise in assigned locations
  • Ensures correct pricing on all products on the floor
  • Maintains customer service standards
  • Cashiers when necessary to expedite the processing of guest’s purchasing
  • Responsible for the recording of damaged merchandise
  • Merchandises the floor for maximum sale of all products
  • Works with team members to facilitate the stocking of the floor with appropriate levels of merchandise
  • Leads special projects (i.e., holidays, events, book signings, etc.) when needed
  • Communicates with the manager to ensure all received products are placed on the retail floor as soon as possible
  • Leads the maintenance of inventory levels within guidelines
  • Follows through with information to team members on new products or procedures applying the information book on the floor.
  • Works with manager to always ensure full productivity on the floor
  • Interacts with customers for possible merchandising opportunities
  • Takes charge of unpacking and pricing of new merchandise
  • Conducts periodic inventory count based on schedule established by controller and retail buyer
  • Ensures that packing slips and invoices are reconciled by the retail clerk
  • Fully understands the point-of-sale system
  • Follows and implements all wage and hour standards/procedures
  • to include meal breaks and schedules
  • In partnership with the manager, schedules staff on a weekly basis and resolves appropriate break schedules to improve floor coverage and customer service.
  • Trains new hires on Point of Service (POS) system, overall safety, and job responsibilities.

Requirements

  • At least 2 years of experience in a similar role
  • Ability to use telephone, computer, Micros Point of Service (POS) system
  • May be required to work overtime, nights, and/or weekends
  • This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
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