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Retail Supervisor

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Cayman Islands

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Retail Supervisor is a full time position responsible for the daily operation of the Hotel’s managed Retail stores. Accountable for training and appraising our Ladies and Gentleman’s and ensuring that The Ritz-Carlton standards are being executed in all Retail areas. Will be responsible to achieve area customer satisfaction, employee engagement, area specific standards and financial goals. This position will also support the monthly inventory process, receiving of shipments, tagging, stocking and setting up attractive displays of merchandise in all outlets. The Retail Supervisor is an operational position that requires flexible schedule, transporting heavy boxes, must able to be stand up for long period of time, handle cash with accuracy and be able to handle food and beverage following the company’s standards.

Job Responsibility:

  • Daily operation of the Hotel’s managed Retail stores
  • Training and appraising staff
  • Ensuring The Ritz-Carlton standards are being executed in all Retail areas
  • Achieve area customer satisfaction, employee engagement, area specific standards and financial goals
  • Support the monthly inventory process, receiving of shipments, tagging, stocking and setting up attractive displays of merchandise
  • Greet customers and offer assistance with merchandise
  • Display merchandise, restock items, and ticket merchandise
  • Conduct and reconcile merchandise inventory
  • Count and verify merchandise orders
  • Place orders for store merchandise and approve invoices
  • Complete customer purchases, process all payment types, and process returns, refunds, and exchanges
  • Maintain appropriate cash levels in cash drawer
  • Follow checklist for opening and closing shop
  • Secure shop and monitor customer activity
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees

Requirements:

  • A minimum of 2 years previous retail experience in a luxury hotel / store
  • Previous supervisory experience in hotel operations would be an asset
  • A college degree is desirable and proven academic achievements
  • Must possess a flair for design, artistic eye and creativity
  • Excellent written and verbal communication skills in English
  • The ability to maintain an electronic retail inventory system with excellent computer skills
  • Strong accounting / financial skills
  • Ability to motivate a team
  • Detailed Oriented
  • Able to work week days, weekends and holidays

Nice to have:

  • Previous supervisory experience in hotel operations
  • A college degree

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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