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Join the Fortnum & Mason Canary Wharf Team! Discover Fortnum & Mason at Canary Wharf this season, where over 300 years of extraordinary taste meet the heart of the city. Step into a world of iconic teas, bubbly champagne, irresistible biscuits, and exclusive gifts — all wrapped in unmistakable Fortnum’s charm. Whether you're popping in for a midday pick-me-up or a last-minute gift with a dash of elegance, our pop-up promises a little magic in every visit. Fortnum & Mason are looking for an exceptional Retail Supervisor to join the team. Reporting to both the Floor & Retail Manager, we are looking for an inspirational and proactive leader who will offer guidance and share responsibility for the floor’s day-to-day operations. You will assist in motivating and coaching the team to ensure they all deliver world-class customer service consistently. Strong management and people skills are key to this role, as you will need to confidently guide a diverse team of sales staff.
Job Responsibility:
Motivate and lead a diverse team to consistently exceed customer expectations
Drive commercial results through effective floor management and proactive selling
Take ownership of sales targets and contribute to the store’s overall success
Lead and support your team on the shop floor, building a culture of exceptional retail standards, product knowledge, and customer engagement
Collaborate with managers and stakeholders to deliver smooth day-to-day operations
Requirements:
Experience in a fast-paced environment in a similar role
Proven ability to deliver excellent customer service
A friendly warm approach with great people skills
Flexibility to work various shifts, including weekends, early shifts and late finishes
Outstanding communication skills
What we offer:
Competitive hourly rate + paid overtime
Up to 40% store and restaurant discounts
Subsidised staff meal scheme
28 days holiday + a day off for your birthday and 5 extra wellbeing days off
Matched pension scheme and career development opportunities