Retail Supervisor (Nights) Job at Supermacs (Ennis)

Job Description

The Plaza Group is one of Ireland’s leading independent motorway and primary route services groups. The Plaza Group was formed by the managing directors of Supermac’s, Pat and Úna McDonagh, who have over 40 years of experience in the sector, offering world-class food and retail services. Join our team and become part of Supermac’s and the Plaza Group's success. Title: Spar Retail Supervisor (night shift) OBJECTIVE: To assist the Retail & Forecourt manager and area manager in the delivery of store targets (both in terms of sales & profitability) through the effective management of store operations and personnel.

Job Responsibility

Supervise the activities of the retail sales team daily and ensure necessary tasks are completed to an appropriate level
Ensure high-quality and consistent customer service is provided at all times
To delegate and communicate effectively with the retail sales team
To supervise the effective induction and training of all employees
To communicate sales performance to the team
Assist the store manager in the recruitment of high caliber retail sales assistants
Assist the store manager in the effective management of retail sales team performance
Ensure store is merchandised in a customer-friendly and competitive manner ensuring compliance with company procedures and guidelines
Ensure housekeeping in the store is maintained at an optimum level
Co-ordinate in-store sales and promotions
To communicate with the retail sales team regarding in-store sales and promotions
To ensure the appropriate cash register and cash handling policy is adhered to
To ensure shelf-edged labels are updated every week
To react to local market trends and competition in an appropriate manner
To ensure customers receive high-quality and consistent service at all times
To deal with and rectify customer complaints effectively and pleasantly
To proactively take necessary action in store improvements following customer complaints
To assist the manager in preparations for stock take and supervise where appropriate
Assist the manager in minimising stock loss through wastage, damages, and pilferage
Ensure food management and waste systems are adhered to by the retail sales team
Check stock to ensure adequate stock is available for customer’s needs
Ensure stock is rotated appropriately to ensure in-date stock is available and to minimise waste through out-of-date stock
To ensure secure opening and closing procedures with the store manager
To assist the manager as appropriate in matters relating to managing staff ensuring compliance with Labour Law, HACCP, Health & Safety, and Consumer Legislation
To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated
Work with the Store Manager to ensure Health & Safety checks are conducted and actioned accordingly
Ensure that cash is counted correctly daily and lodgments are prepared for Securicor to pick up
Ensure accurate floats are prepared daily
Ensure Money is lodged in the ATM
Ensure Reports as requested by the Head Office accountant are completed properly in the shop daily and weekly
Ensure Reports are submitted to the Head office either on a daily or weekly basis
Ensure Delivery Dockets are booked daily onto the CBE system
Ensure Stock takes of key lines are completed, daily or weekly and as requested by Head Office Accountant
Responsible for organizing the monthly stock count
Responsible for completing Rota in conjunction with the Retail Manager and ensuring that wage reports sent to Galway are correct every week
Ensuring that all transfer dockets that impact the shop are correct
Making Newspaper and Magazine returns
Following up on short deliveries/credit notes
Ensuring all filing is kept up-to-date
Helping on the Shop Floor
Ordering Coin for the Shop
Ad hoc duties at the request of the Head Office or the Retail Manager/Area Manager
Flexibility is required to assist at tills during peak and busy times

Requirements

Maintaining strong quality control standards, working with the General Manager to achieve sales and profits, through managing people of diverse backgrounds and experiences
Significant upgrading of management quality, skill level, and self-sufficiency
Working with fellow management & staff to build positive interpersonal relationships and motivate with frequent personal contact
Working with the General Manager to drive turnover down at both the salaried manager and crew level

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Retail Supervisor (Nights)

Job Description

Job Responsibility

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