Retail Supervisor - Hearst Castle

• Supervises the receiving and tagging of incoming merchandise
• Assigns daily tasks and ensures tasks are performed correctly and in a timely manner, while maintaining high standards of customer service
• Coordinates the moving of incoming merchandise to retail office, storage area(s) and/or display floor
• Handles the storing of all incoming merchandise in assigned locations
• Ensures correct pricing on all products on the floor
• Maintains customer service standards
• Cashiers when necessary to expedite the processing of guest's purchasing
• Responsible for the recording of damaged merchandise
• Merchandises the floor for maximum sale of all products
• Works with team members to facilitate the stocking of the floor with appropriate levels of merchandise
• Leads special projects (i.e., holidays, events, book signings, etc.) when needed
• Communicates with the manager to ensure all received products are placed on the retail floor as soon as possible
• Leads the maintenance of inventory levels within guidelines
• Follows through with information to team members on new products or procedures applying the information book on the floor.
• Works with manager to always ensure full productivity on the floor
• Interacts with customers for possible merchandising opportunities
• Takes charge of unpacking and pricing of new merchandise
• Conducts periodic inventory count based on schedule established by controller and retail buyer
• Ensures that packing slips and invoices are reconciled by the retail clerk
• Fully understands the point-of-sale system
• Follows and implements all wage and hour standards/procedures
• to include meal breaks and schedules
• In partnership with the manager, schedules staff on a weekly basis and resolves appropriate break schedules to improve floor coverage and customer service.
• Trains new hires on Point of Service (POS) system, overall safety, and job responsibilities.

• Requires a positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers.
• A strong knowledge of personal computers is essential.
• Experience in all facets of providing guest services.
• Must be able to lead, motivate, and communicate effectively with others.
• Strong organizational abilities.
• Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge's supervisor.
• Must be able to read, write, and clearly speak English
• At least 2 years of experience in a similar role
• Ability to use telephone, computer, Micros Point of Service (POS) system
• May be required to work overtime and/or weekends

Experience in hospitality services or like environment performing like duties as Guest Services or Concierge's supervisor

• medical
• dental
• vision
• work/life resources
• retirement savings plans like 401(k)
• paid days off such as parental leave and disability coverage