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Fortnum & Mason Logo Fortnum & Mason · -

Retail Supervisor - Guest Experience

United Kingdom, London Employment contract · Job Posted May 27, 2026
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Job Description

Join our Guest Experience Team! Excitingly, we are now looking for a talented Supervisor to join our team in our Flagship Piccadilly store. Our Supervisor will provide exceptional and personalised luxury customer service, all while leading our close knit retail team. Reporting to both the Floor & Retail Manager, we are looking for an inspirational and proactive leader who will offer guidance, and share responsibility for the floor’s day-to-day operations. You will assist in motivating and coaching the team to ensure they all deliver world-class customer service consistently. Strong management and people skills are key to this role, as you will need to confidently guide a diverse team of sales staff.

Job Responsibility

  • Provide exceptional and personalised luxury customer service
  • Lead the close knit retail team
  • Offer guidance and share responsibility for the floor’s day-to-day operations
  • Assist in motivating and coaching the team to ensure they deliver world-class customer service consistently

Requirements

  • Already be in a similar role within the retail industry
  • Possess experience working within a fast-paced, luxury environment
  • Demonstrate your proven ability to deliver excellent customer service
  • Be fully flexible to work varying shifts including weekends
  • Have superb communication skills as you will be working with a number of departments

What we offer

  • Competitive hourly rate + paid overtime
  • Discretionary annual bonus (up to 5% of salary)
  • Up to 40% store and restaurant discounts
  • Subsidised staff restaurant using Fortnum’s ingredients
  • 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
  • Matched pension scheme and career development opportunities
  • Annual staff party and incredible gifts after 5 years
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