Retail Supervisor-Erin Mills Town Centre Job at Bath and Body Works (Mississauga)

Job Description

As a Supervisor, you will have the opportunity to work in partnership with the Store Manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth across Bath & Body Works. Our store leaders are the front line of our field leadership team: they’re retail and customer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our customers.

Job Responsibility

Attract, hire, develop, inspire, and retain top talent
Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues
Partner with the members of the sales leadership team to support action plans that improve results and ensure effective execution of operational activities
Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives
Set the direction and goals for the day/shift when associates arrive for work
Provide individual and team performance feedback and recommendations to managers
Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge
Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations
Train, coach, reward, and motivate associates to improve selling and the customer experience
Reinforce selling expectations, performance, results, and accountability with all associates
Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations
Maintain our values, policies, and procedures

Requirements

Proven experience delivering sales, customer experience, and operational results in a fast-paced environment
Prior experience in a supervisory role, preferably in a retail setting
Thrives in a customer-first based retail environment
Ability to foster a customer-focused selling culture
Effective communication skills, being open to feedback, and the ability to adapt quickly
Ability to provide in the moment coaching to associates
Ability to de-escalate store and customer situations effectively
Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays

What we offer

Competitive, performance-based compensation and bonus incentive programs for sales leadership positions
40% merchandise discount and free Bath & Body Works product
Robust medical, dental, and life insurance options, plus short-term and long-term disability plans
No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
Retirement Savings Program with company match
Tuition Assistance Program
Opportunity for paid time off (PTO) and additional family benefits

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Retail Supervisor-Erin Mills Town Centre

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