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Retail Supervisor-Erin Mills Town Centre

bathandbodyworks.com Logo

Bath and Body Works

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Location:
Canada , Mississauga

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

22.60 USD / Hour
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Job Description:

As a Supervisor, you will have the opportunity to work in partnership with the Store Manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth across Bath & Body Works. Our store leaders are the front line of our field leadership team: they’re retail and customer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our customers.

Job Responsibility:

  • Attract, hire, develop, inspire, and retain top talent
  • Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues
  • Partner with the members of the sales leadership team to support action plans that improve results and ensure effective execution of operational activities
  • Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives
  • Set the direction and goals for the day/shift when associates arrive for work
  • Provide individual and team performance feedback and recommendations to managers
  • Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge
  • Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations
  • Train, coach, reward, and motivate associates to improve selling and the customer experience
  • Reinforce selling expectations, performance, results, and accountability with all associates
  • Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations
  • Maintain our values, policies, and procedures

Requirements:

  • Proven experience delivering sales, customer experience, and operational results in a fast-paced environment
  • Prior experience in a supervisory role, preferably in a retail setting
  • Thrives in a customer-first based retail environment
  • Ability to foster a customer-focused selling culture
  • Effective communication skills, being open to feedback, and the ability to adapt quickly
  • Ability to provide in the moment coaching to associates
  • Ability to de-escalate store and customer situations effectively
  • Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays
What we offer:
  • Competitive, performance-based compensation and bonus incentive programs for sales leadership positions
  • 40% merchandise discount and free Bath & Body Works product
  • Robust medical, dental, and life insurance options, plus short-term and long-term disability plans
  • No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
  • Retirement Savings Program with company match
  • Tuition Assistance Program
  • Opportunity for paid time off (PTO) and additional family benefits

Additional Information:

Job Posted:
May 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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