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Retail Store Manager

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Heritage Cooperative

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Location:
United States , New Philadelphia

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Heritage Cooperative is always looking for friendly, outgoing, customer-service driven employees. Our people are our greatest asset, and we are constantly thinking outside of the box for new ways to make working at Heritage Cooperative attractive to our current and prospective employees. If you see yourself as a future Branch Manager with Heritage Cooperative, apply TODAY at www.heritagecooperative.com/Careers!

Job Responsibility:

  • Serve as a positive representation of Heritage Cooperative’s Core Values
  • Manage and oversee all daily retail store operations, including opening and closing procedures, cash handling, and operational reporting
  • Supervise, coach, and develop retail staff to ensure high performance, accountability, and excellent customer service
  • Schedule staff appropriately to support business needs, seasonal demands, and peak customer traffic
  • Monitor store performance metrics and implement strategies to meet or exceed sales, profitability, and service goals
  • Ensure customers receive professional, courteous, and knowledgeable assistance at all times
  • Provide product recommendations by understanding customer needs and guiding them to appropriate agricultural products and solutions
  • Handle complex customer inquiries, concerns, and escalations in a timely and effective manner
  • Build and maintain strong relationships with customers, including farmers, homeowners, and commercial accounts
  • Support staff in learning product knowledge through training, demonstrations, and ongoing education
  • Oversee inventory control, including receiving, stocking, organization, and accuracy of records
  • Monitor product levels and communicate inventory needs or issues to appropriate supervisors
  • Participate in physical inventory counts and ensure proper documentation
  • Ensure merchandise is properly displayed, labeled, and aligned with seasonal and promotional strategies
  • Coordinate the safe loading and unloading of customer purchases and deliveries
  • Operate and oversee point-of-sale systems, ensuring accurate processing of cash, checks, and credit transactions
  • Ensure proper documentation and application of tax-exempt requirements
  • Maintain accurate customer records by documenting sales and updating profiles
  • Prepare and review operational paperwork, sales reports, and performance data
  • Attend events and meetings as needed
  • Complete bi-weekly payroll for assigned staff
  • Enforce all safety policies to ensure a safe environment for employees, customers, and vendors
  • Conduct regular safety checks and address hazards promptly
  • Ensure proper handling and storage of agricultural products and materials
  • Abide by all safety regulations to ensure safety of oneself, coworkers and customers

Requirements:

  • High school diploma or equivalent required
  • associate or bachelor’s degree preferred
  • Previous retail management or supervisory experience of 3-5 years
  • Strong customer service, communication, and leadership skills
  • Ability to multitask and work in a fast-paced environment
  • Computer proficiency and experience with point-of-sale systems
  • Experience in agricultural retail, farm supply, or related industry
  • Knowledge of agronomy, feed, seed, or farm equipment products
  • Experience managing inventory and merchandising in a retail setting

Nice to have:

  • Experience in agricultural retail, farm supply, or related industry
  • Knowledge of agronomy, feed, seed, or farm equipment products
  • Experience managing inventory and merchandising in a retail setting
What we offer:
  • Medical, Dental, and Vision Insurance
  • Company Paid Life and AD&D Insurance
  • Company Paid Short-Term and Long-Term Disability
  • Paid Holidays, Sick, and Vacation Time
  • 401k with Company Match after 6 months
  • Farm Bureau Membership
  • Profit Sharing

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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