Retail Store Manager

• Complete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time
• Assist with customer-related issues that would positively impact the customer’s experience within the T-Mobile brand & expectations
• Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions
• Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives
• Maintain a neat clean organized store environment at all times
• Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology
• Support your team through development, training, and mentoring, driving behaviors that will lead to earning a place in our customer’s hearts and store employee success
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team
• Support team initiatives and create an inclusive environment
• Responsible for the overall productivity results in the store
• Drive operational efficiencies to help minimize risk and protect the store’s assets
• Deliver financial results based on key performance indicators
• Identify ways to manage and control store expenses
• Show your team you’re invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition
• Ensure store employees meet and/or exceed defined, monthly success measurements
• Meet or exceed sales goals for the store

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)
• 2-4 years Management experience in retail sales (Required)
• 2-4 years Sales & sales management experience (Required)
• Communication (Required)
• Microsoft Office (Required)
• Store Management (Required)
• Store Operations (Required)
• Customer Service (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Bilingual Preferred

• Medical, dental and vision insurance
• flexible spending account
• 401(k)
• employee stock grants
• employee stock purchase plan
• paid time off and up to 12 paid holidays
• paid parental and family leave
• family building benefits
• back-up care
• enhanced family support
• childcare subsidy
• tuition assistance
• college coaching
• short- and long-term disability
• voluntary AD&D coverage
• voluntary accident coverage
• voluntary life insurance
• voluntary disability insurance
• voluntary long-term care insurance
• mobile service & home internet discounts
• pet insurance
• access to commuter and transit programs