Retail Store Manager

• Play the leading role within our retail store team, working collaboratively with your team to drive sales, customer experience and operational excellence
• demonstrate best practice and role model behaviours that bring our core values and service excellence to every IOLLA customer, every day
• confidently guide customers through lens choices, frame suitability, and prescription requirements, and inspire your team to do the same
• be committed to the continuous growth of your team, creating a culture where learning, development, and progression are part of everyday life
• be confident in identifying commercial opportunities that support the growth of the IOLLA brand, both internally and externally
• drive an exceptional brand experience, ensuring every customer looks and feels great in their new eye wear
• be the local community face of IOLLA, representing the brand and playing a key role in growing our Glasgow community
• contribute to brand development by providing local market insights, customer trends, and product feedback
• drive and maintain exceptional visual merchandising at all times, ensuring the showroom is always presented to the highest standard
• lead your management team to effectively manage all aspects of day-to-day operations, including stock management and compliance with relevant Health & Safety requirements

• At least 2 years experience as a retail manager
• thrive when working in a high volume, high footfall, fast paced environment overseeing a large team
• optical retail experience is preferred but not essential
• you lead with confidence, building teams that are engaged, empowered, and consistently performing at their highest level
• experience of recruiting and developing team members
• you know what it takes to build a successful team
• commercially minded and sales driven, with a proven track record of hitting and exceeding targets
• self motivated and understand the importance of leading by example
• passion for style and keeping up to date on key seasonal trends
• spectacular ability to build great working relationships both internally and externally
• can drive performance and results and are organised and strategic in your approach
• thrive working in a team and can work independently, too
• take ownership for your own learning and embrace new challenges with a growth mindset

Optical retail experience

• Competitive salary
• excellent training, including all things optics
• discretionary reward and bonus each month
• enhanced annual leave with service
• annual leave purchase scheme
• private healthcare
• Retail Trust partnership offering Employee Assistance programme and access to high street discounts
• complimentary eyewear
• generous friends and family discount
• Real Living Wage employer