Retail Store Manager Job at Puma Group (Dartmouth)

Job Responsibility

Provide consistently high standards of customer experience within the Store in accordance with PUMA's Brand Values and service standards
Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service as well as high standards of customer service
Responsible for recruitment, training, development and succession of high performing, results driven employees
Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
Responsible for training and timely completion of all training programs of all employees
Prepare and administer timely and accurate performance recognition, coaching conversations as well as the annual Talent Management process
Responsible for Loss Prevention education and awareness programs
Responsible for the execution and processing of incoming and outgoing merchandise
achieve or exceed inventory and shrink goals, as well as, physical inventory counts
Responsible for executing and managing marketing initiatives and events
Responsible for maintaining POS access rights
Responsible for maintaining Visual Guidelines and store presentation standards
Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
Responsible for maintaining a safe, healthy and compliant working and shopping environment
reporting any maintenance needs timely
Attend off-site training and position related meetings as required
travel may be required
Participate in new store openings/closings, travel may be required
Required to work non-traditional hours
weekends, evenings, holidays

Requirements

2 - 4 years’ management experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
Proven ability to exceed sales goals, reason through complex issues, and present information to large groups
Demonstrated ability to build and develop strong teams
Demonstrates effective communication
Computer skills, basic know-how about MS Office programs
The ability to constantly walk and move about is required. Use of the following senses is critical to this position: speaking, hearing, near and far acuity, depth perception, and field of vision. Ability to lift/carry, push/pull up to 30 pounds regularly.