Retail Store Manager Job at Majestic Wine Warehouses Ltd. (Bangor)

Retail Store Manager

Majestic Wine Warehouses Ltd.

Location:
United Kingdom , Bangor

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Majestic Wine Bangor are looking for a dynamic individual with the ambition, drive and creativity to run a successful store in a company that's revolutionising retail! As a Majestic Store Manager, you are responsible for the sales performance and day-day running of your store. You’ll deliver an exceptional customer experience and optimise KPI performance all while maintaining high operational standards. You will deliver this by building & leading a high performing team, developing team members to excel and reach their full potential. You’ll report into a Regional Manager who, alongside your Regional Operations Manager, will coach & support you in driving the sales performance of your store.

Job Responsibility:

Take full responsibility for the performance and day-to-day operations of your store
Drive store performance by maximising sales opportunities
Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets
Ensure you and your team deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings
Sell the story not the Discount
Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter
Build, manage & develop a high performing team
Complete quarterly 1-1s and hold regular check-ins with your team in order to drive their performance, development, engagement and wellbeing
Nurture and develop the product knowledge of your team, supporting all colleagues to pass their WSET qualifications by sharing your passion and expertise
Be a people-focused leader by seeking to resolve all people issues, utilising the support available as required and following company policies and procedures
Take accountability and pride for the physical appearance and maintenance of your store both internally & externally - ensuring swift reporting and escalation until resolved
Continuously identify opportunities to make improvements which will optimise the operational running of the store
Build commercially viable rotas to budget (3 months in advance as minimum), prioritising the customer experience to maximise sales opportunities
Ensure your store and team remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training
Ensure a consistent cascade to your team of store, regional and business updates and communications
Communicate the ‘why’ and be a sounding board for feedback

Requirements:

Experience of leading and developing a team in a fast-paced, target-driven retail environment
Be able to demonstrate leading a team to deliver exceptional customer experience & service
Commercial acumen and ability to understand store performance data
Familiarity and understanding of the wider drinks retail market
You can delegate, prioritise and strategically problem solve in high pressure environments
Self-motivated, able to thrive when working alone and as part of a team
A can-do attitude with a passion for seeing problems through to solutions
Excellent communication and time management skills
WSET 3 Qualification is essential
Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points

Additional Information:

Job Posted:
January 07, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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