Retail Store Manager Job at 11 Recruitment (Windsor)

Job Description

Three Equity Pty Ltd, trading as 7-Eleven Windsor, is part of a national convenience store network providing essential products and services to local communities. Our Windsor store serves a diverse customer base, delivering exceptional retail experiences through convenience, quality, and friendly service. We are seeking a motivated and experienced full-time Retail Store Manager to oversee day-to-day store operations. This role involves managing staff, ensuring high levels of customer service, maintaining store standards, driving sales growth, and managing the store’s budget and financial performance. If you are a hands-on leader who enjoys retail management, team development, and fiscal responsibility, this is the perfect opportunity for you.

Job Responsibility

Oversee daily store operations, including opening and closing procedures
Lead, train, and motivate store team members to deliver excellent customer service
Manage staff rosters, attendance, and performance
Monitor sales, stock levels, and inventory ordering to meet business targets
Ensure store compliance with company policies, health, safety, and hygiene standards
Resolve customer complaints and provide a positive shopping experience
Maintain store presentation, merchandising, and cleanliness
Implement promotional campaigns and sales initiatives
Prepare, manage, and monitor the store’s budget and operational costs
Track daily, weekly, and monthly sales performance against targets and budget forecasts
Analyse sales trends and develop strategies to maximise revenue and profitability
Monitor stock levels, reduce wastage, and control shrinkage to maintain cost efficiency
Oversee cash handling, banking, and daily financial reconciliation
Prepare financial reports for management, including sales, expenses, and labour costs
Implement cost-saving initiatives without compromising quality or customer service
Forecast staffing requirements and schedule efficiently to align labour costs with budget
Report to company management on store performance and operational issues

Requirements

Relevant retail management qualification
Minimum 3 years of professional retail management experience
Strong leadership and team management skills
Knowledge of retail operations, stock management, and customer service standards
Experience in budget management, financial reporting, and cost control
Excellent communication, organisational, and problem-solving skills
Ability to work flexible hours, including weekends and public holidays
Basic computer literacy and familiarity with point-of-sale systems

Nice to have

Current driver’s licence
Reliable, proactive, and hands-on approach to management

What we offer

superannuation
Opportunity to manage a high-traffic convenience store, lead a small team, drive operational and financial performance
Opportunities to develop leadership, retail, and financial management skills within a nationally recognised brand

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