Retail Store Manager

• Play the leading role within our retail store team, working collaboratively with your team to drive sales, customer experience and operational excellence — drawing on your optical knowledge to elevate the quality of every customer interaction
• Demonstrate best practice and role model behaviours that bring our core values and service excellence to every IOLLA customer, every day
• Confidently guide customers through lens choices, frame suitability, and prescription requirements, and inspire your team to do the same
• Be committed to the continuous growth of your team, creating a culture where learning, development, and progression are part of everyday life
• Be confident in identifying commercial opportunities that support the growth of the IOLLA brand, both internally and externally, including leveraging your optical knowledge to identify product gaps, training needs, and service improvements
• Drive an exceptional brand experience, ensuring every customer looks and feels great in their new eye wear
• Be the local community face of IOLLA, representing the brand and playing a key role in growing our Edinburgh city centre community — including building relationships with like-minded brands who share our passion for quality, design, and outstanding customer experience
• Contribute to brand development by providing local market insights, customer trends, and product feedback
• Drive and maintain exceptional visual merchandising at all times, ensuring the showroom is always presented to the highest standard
• Lead your management team to effectively manage all aspects of day-to-day operations, including stock management and compliance with relevant Health & Safety requirements

• at least 2 years experience as a retail manager
• thrive when working in a high volume, high footfall, fast paced environment overseeing a large team
• lead with confidence, building teams that are engaged, empowered, and consistently performing at their highest level
• commercially minded and sales driven, with a proven track record of hitting and exceeding targets
• self motivated and understand the importance of leading by example
• have a passion for style and keeping up to date on key seasonal trends
• have a spectacular ability to build great working relationships both internally and externally
• can drive performance and results and are organised and strategic in your approach
• thrive working in a team and can work independently, too
• take ownership for your own learning and embrace new challenges with a growth mindset

Optical retail experience

• A competitive salary
• Excellent training, including all things optics
• Discretionary reward and bonus each month
• Enhanced annual leave with service
• Annual leave purchase scheme
• Private healthcare
• Our Retail Trust partnership offers a host of benefits including an Employee Assistance programme and access to high street discounts, amongst many others
• Complimentary eyewear
• A generous friends and family discount
• To work for a brand who are proud to be a Real Living Wage employer