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This role is essential for managing retail store operations to connect customers with products and services effectively. It involves overseeing store functions including staffing, training, marketing, loss prevention, and customer service. The role requires leadership in employee development and operational management to maintain store performance. Success is measured by store productivity, customer satisfaction, and achievement of sales and operational goals. The work impacts the organization by ensuring a positive customer experience and efficient store operations that support business objectives.
Job Responsibility
Lead employee development and coaching to improve customer interactions and ensure timely completion of training programs
Resolve customer issues to enhance the customer experience and align with brand expectations
Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to drive store success
Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives
Also responsible for other duties/projects as assigned by business management as needed