Retail Store Manager Job at Comcast Advertising (Pompano Beach)

Job Description

Responsible for delivering a best in class experience for customers and their store team. Manages all phases of the customer environment and team to achieve and exceed financial targets and customer satisfaction scores. Delivers tight operational and financial controls in a cost- effective manner. Hires, coaches and evaluates personnel based on performance standards. Develops personal performance plans with employees and provides continuous performance feedback and quarterly performance plan reviews. Develops processes and procedures to drive department efficiencies, assist in development and meeting of, departmental budget. Manages team which may include exempt and non- exempt employees. Provides subject matter guidance to employees as required.

Job Responsibility

Delivers a world class customer and employee experience, achieving sales goals and running an operationally sound business
Ensures a culture consistent with the expectations of the company by selecting the best talent and inspiring them daily with a focus on development, feedback/coaching, sales and service excellence, training and personal accountability
Communicates business initiatives, performance standards and process/policy know-how striving for high performance and compliance
In-store owner for merchandising, brand, resets and all associated training compliance
Coaches and develops team members on how to position all company products with customers
Efficiently runs in-store operations including inventory, cycle counts, cash management and other applicable processes and procedures
Responsible for appropriate staffing levels and efficient scheduling
Leverages available tools to monitor customer feedback, coach and take action to improve the store experience
Reviews and analyzes operational and financial reports to improve operational performance and metrics
Builds collaborative relationships with market, region and division stakeholders
Follows and administers cash handling policies and procedures
Leads the retail experience of a well-visited location and strives to enhance store and customer experience to be best-in-class
May participate in retail test and pilot experiences related to product, store design and operational improvements
Typically manages a team of 8-12 direct reports

Requirements

Bachelor's Degree
5-7 Years Relevant Work Experience
Comcast experience preferred
Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary