Retail Store Manager Job at Bath and Body Works (Lakewood)

Job Description

As a Store Manager, you will have the opportunity to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth. Our store leaders are the front line of our field leadership team: they’re retail and customer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our customers.

Job Responsibility

Attract, hire, develop, inspire, and retain top talent including the store leadership team (SLT)
Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates through effective and fair leadership
Responsible for owning and delegating leadership tasks to address customer experience, vendor relationship, or maintenance issues
Partner with the SLT to support action plans that improve results and ensure effective execution of operational activities
Implement and sustain floorset direction to optimize the business and bring the product story to life
Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives
Set the direction and goals for the day/shift when associates arrive for work
Provide individual and team performance feedback
Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus
Lead exceptional in-store customer experiences through demonstrating and modelling selling behaviors rooted in Our Values and elevated product knowledge
Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations
Train, coach, reward, and motivate associates to improve selling and the customer experience
Reinforce selling expectations, performance, results, and accountability with all associates
All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds
Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations
Maintain our values, policies, and procedures

Requirements

Proven experience delivering sales, exceptional customer experience, and operational results in a fast-paced environment
2+ years of experience in a manager role, preferably in a retail setting
Thrives in a customer-first based retail environment
Ability to foster a customer-focused selling culture
Passion for attracting, developing, and retaining top talent
Effective communication skills, being open to feedback, and the ability to adapt quickly
Ability to provide in the moment coaching to associates
Ability to de-escalate store and customer situations effectively
Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays
High school diploma, GED certificate, or Relevant Work Experience

What we offer

Career Development
Medical, Dental and Vision Benefits
401k Plan
PTO
40% Discount
Parental Leave
Fun Stores
On-demand access to your earned wages through DailyPay
Tuition-free education offered in partnership with Guild from more than 140 programs across 30+ colleges and universities
Scholarship opportunities to attend post-secondary education through the BBW Scholarship Fund
40% merchandise discount and free product
Competitive, performance-based compensation and bonus incentive programs for sales leadership positions
No-cost mental health and wellbeing support for all associates
Robust health, dental, vision and life insurance options for full-time associates
Opportunity for paid time off and additional family benefits including paid maternity and parental leave

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Retail Store Manager

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