Retail Store Manager Job at Heritage Cooperative (Canfield)

Job Description

Heritage Cooperative is always looking for friendly, outgoing, customer-service driven employees. Our people are our greatest asset, and we are constantly thinking outside of the box for new ways to make working at Heritage Cooperative attractive to our current and prospective employees. If you see yourself as a future Retail Store Manager with Heritage Cooperative, apply TODAY at www.heritagecooperative.com/Careers! Please note that this individual will oversee our Canfield and Columbiana Store locations.

Job Responsibility

Serve as a positive representation of Heritage Cooperative's Core Values
Provide Superior Customer Service
Manage and oversee all daily retail store operations, including opening and closing procedures, cash handling, and operational reporting
Supervise, coach, and develop retail staff to ensure high performance, accountability, and excellent customer service
Schedule staff appropriately to support business needs, seasonal demands, and peak customer traffic
Monitor store performance metrics and implement strategies to meet or exceed sales, profitability, and service goals
Maintain compliance with company policies, safety regulations, and industry standards
Ensure customers receive professional, courteous, and knowledgeable assistance at all times
Provide product recommendations by understanding customer needs and guiding them to appropriate agricultural products and solutions
Handle complex customer inquiries, concerns, and escalations in a timely and effective manner
Build and maintain strong relationships with customers, including farmers, homeowners, and commercial accounts
Support staff in learning product knowledge through training, demonstrations, and ongoing education
Oversee inventory control, including receiving, stocking, organization, and accuracy of records
Monitor product levels and communicate inventory needs or issues to appropriate supervisors
Participate in physical inventory counts and ensure proper documentation
Ensure merchandise is properly displayed, labeled, and aligned with seasonal and promotional strategies
Coordinate the safe loading and unloading of customer purchases and deliveries
Operate and oversee point-of-sale systems, ensuring accurate processing of cash, checks, and credit transactions
Ensure proper documentation and application of tax-exempt requirements
Maintain accurate customer records by documenting sales and updating profiles
Prepare and review operational paperwork, sales reports, and performance data
Attend events and meetings as needed
Complete bi-weekly payroll for assigned staff
Enforce all safety policies to ensure a safe environment for employees, customers, and vendors
Conduct regular safety checks and address hazards promptly
Ensure proper handling and storage of agricultural products and materials
Abide by all safety regulations to ensure safety of oneself, coworkers and customers
Other duties as assigned