Retail Store Manager

• Play the leading role within our retail store team, working both independently and collaboratively with your team to drive sales, customer experience and operational excellence
• Demonstrate best practice and role model behaviours that bring our core values and service excellence to every IOLLA customer
• Confidently guide customers through lens choices, frame suitability, and prescription requirements, and inspire your team to do the same
• Be committed to the continuous growth of your team, creating a culture where learning, development, and progression are part of everyday life
• Be confident in identifying commercial opportunities that support the growth of the IOLLA brand, both internally and externally
• Drive an exceptional brand experience, ensuring every customer looks and feels great in their new eyewear
• Be the local community face of IOLLA, representing the brand and playing a key role in growing our Aberdeen community
• Contribute to brand development by providing local market insights, customer trends, and product feedback
• Drive and maintain exceptional visual merchandising at all times, ensuring the showroom is always presented to the highest standard
• Lead your management team to effectively manage all aspects of day-to-day operations, including stock management and compliance with relevant Health & Safety requirements

• At least 2 years experience as a retail manager
• Thrive working in a customer facing environment
• Optical retail experience is preferred but not essential
• Lead with confidence, building a team that is engaged, empowered, and consistently performing at their highest level
• Commercially minded and sales driven, with a proven track record of hitting and exceeding targets
• Self motivated and understand the importance of leading by example
• Passion for style and keeping up to date on key seasonal trends
• Spectacular ability to build great working relationships both internally and externally
• Actively drive local community engagement, building brand awareness through collaboration with neighbouring businesses and local partnerships
• Can drive performance and results and are organised and strategic in your approach
• Take ownership for your own learning and embrace new challenges with a growth mindset

Optical retail experience

• Competitive salary
• Excellent training, including all things optics
• Discretionary reward and bonus each month
• Enhanced annual leave with service
• Annual leave purchase scheme
• Private healthcare
• Our Retail Trust partnership offers a host of benefits including an Employee Assistance programme and access to high street discounts
• Complimentary eyewear
• A generous friends and family discount
• To work for a brand who are proud to be a Real Living Wage employer