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As the Store / General Manager you will lead a dedicated team of store associates & leaders every day, to create an exceptional consumer experience. Your focus will be on driving sales, providing excellent customer service, maintaining visual presentations, and developing talent within the store. This role offers opportunities to grow and collaborate with industry leading teammates and partners.
Job Responsibility:
Deliver outstanding service to our consumers using our C.H.A.R.M service model
Leads the store team in surpassing performance metrics including sales, consumer service and charms
Apply analytical thinking & company reporting to find opportunities within store, empowering the team to make strategic decisions
Lead visual presentation, product flow, replenishment, and operational standards throughout the store
Build Foster a welcoming, inclusive environment that engages promotes internal growth and builds an external network of talent
Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities
Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values
Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management
Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assist in pricing and markdown processes seasonally, promote loyalty programs, maintain cleanliness and recovery standards etc
Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures
Requirements:
4+ years of total retail experience, preferably with previous Store Manager experience
Proven leadership skills with the ability to challenge, empower, and drive team results
Strong communication skills in English and local language (written and verbal)
Proven success with setting and delivering store KPIs and building customer loyalty
Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours
A genuine excitement for retail and sales, with a passion for creating memorable shopping experiences
Strong communication and interpersonal skills, building rapport with consumers and team members alike
A proactive approach to completing tasks efficiently and with attention to detail
Proficiency in MS Office and different POS systems
A commitment to representing Crocs as a proud brand ambassador