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Retail Store Leader

https://www.ikea.com Logo

IKEA

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Location:
United States , Chantilly

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

26.97 - 38.50 USD / Hour
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Job Description:

This isn't your typical IKEA — it's part of our new small-format store concept designed to bring IKEA closer to more people. You'll work in a more intimate, community-focused space that still delivers the big IKEA experience in new ways. As a Retail Team Leader, you will be responsible for day-to-day operations and supervising a team of co-workers in our Sales & Commercial department.

Job Responsibility:

  • Be responsible for day-to-day operations and for supervising a team of co-workers
  • Respond to safety and security incidents, including after-hours alarms, ensuring reports, root cause analysis, and follow-up
  • Serve on the Crisis Management Team, coordinating with local emergency responders and leadership as needed
  • Develop and retain a diverse, skilled team through effective hiring, onboarding, and talent development
  • Ensure the unit is always fully stocked, well-maintained, and merchandised to IKEA standards
  • Lead efficient logistics by balancing inbound and outbound volume, ensuring space, equipment, and staffing needs are met
  • Enhance the customer experience by building co-worker system competence, ensuring proper access levels, and maintaining fully equipped, well-covered work areas during operating hours
  • Ensure compliance with all health, safety, and security regulations
  • Collaborate across the unit to minimize product damage and related costs
  • Partner with Anchor Units to seize commercial opportunities, and drive sales and long-term profitability

Requirements:

  • 3-5 years of external retail management or 3 years of internal leadership experience
  • Experience managing, leading and developing a team, preferably in a retail, commercial, hospitality, and/or food environment
  • Experience meeting agreed budgets and goals and working on plans over several years
  • Ability to plan and design solutions for customers (i.e. storage solutions, kitchens, Bath, etc.)
  • First Aid Certification required
  • CPR - CPR certification required
  • Forklift Driver Certification required
  • Powered Mobile Handling Equipment Operator / Trainer License (varying depending on the location)
  • Food Handlers Card required
What we offer:
  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Dental and vision plans
  • Medical and Rx plans (must work min. 20 hrs/wk)
  • A fun and inclusive work environment

Additional Information:

Job Posted:
November 26, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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