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We are looking for an enthusiastic, customer-obsessed Studio Sales Associate to join our team in our Mountain View Village studio location. You will be responsible for creating an exceptional piercing and shopping experience for our customers in a genuine and enthusiastic manner, supporting the team on the weekends. This position involves assisting customers with ear piercings, providing product recommendations, and ensuring the studio maintains Rowan’s high standards of cleanliness and safety. Your responsibility is to infuse the Rowan experience, bring brand awareness, product knowledge and the art of ear stacking to life, through engaging customer interactions. This is an hourly, non-exempt position, reporting to the Studio Manager.
Job Responsibility:
Warmly greet and welcome customers
Check customers in or help them book an appointment
Help customers choose and style their piercing and non-piercing jewelry
Answer customer questions about piercing procedures, aftercare, and product details
Promote and upsell Rowan’s products
Maintain up-to-date product knowledge
Meet or exceed individual sales targets
Keep the studio clean, organized, and stocked
Follow all health and safety regulations
Assist with receiving, restocking, pricing, displaying, cleaning, and maintaining inventory
Work closely with Studio Managers, Assistant Managers, and Studio Nurse Piercers
Participate in team meetings and training sessions
Process transactions accurately
Assist with inventory management
Maintain accurate customer records
Requirements:
Retail or service industry experience is a plus
Must be able to work weekends, nights and holidays
An independent thinker with a can do attitude
Love jewelry and helping customers choose earrings
Pride on delivering exceptional customer service
Thrive in a busy environment
Enjoy spending time with people
Nice, friendly, outgoing, and easy to get along with
Like being part of a team
Flexible and willing to lend a helping hand
Strong communication skills
Strong basic math skills
Ability to lift up to 25 pounds
Ability to stand for a full 8-hour shift
What we offer:
401k and Roth IRA Plans
Generous employee discounts on products and services
Employee Assistance Program (EAP) Resources
Team Member Referral Bonus plan for Studio positions
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