Retail store associate Job at Adidas (Nashville, Antioch)

Job Description

Contributes to the achievements of Store KPI targets by building an emotional connection with customers and living the Brand Values. The core expectations include utilizing expertise and experience to; serve and sell to customers and achieving operational excellence, flawlessly execute store operations when responsible for product flow to and from sales floor and/or cashier procedures.

Job Responsibility

Is aware of store and individual targets and actively works to meet or exceed these by using all resources available within the store
Complies with store policies and procedures to maintain a safe shopping and working environment
Collaborates productively and respectfully with team members to meet or exceed store goals
Communicates a desire for ongoing learning and welcomes all available opportunities to increase individual and store performance
Makes themselves available to support other team members when needed
Meets and exceeds customer expectations and boosts sales and Brand experience by using appropriate element the adidas customer service model
Create an emotional connection with every customer by being a passionate and enthusiastic adidas Brand ambassador
Proactively seeks and incorporates basic core and seasonal product knowledge into own service approach within assigned store zones(s)
Maintain an appealing, easy-to-shop environment for customer by consistently executing visual merchandising and housekeeping standards
Minimize loss by actively maintaining sales floor awareness while serving customers
Completes sales transactions quickly and accurately while adhering to cash protection procedures
Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty
May handle returns, refunds and exchanges and uses these as an opportunity to reinforce and enhance the customer experience
Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor
Uses retail and customer expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor
Ensures adequate supplies to create an effective stockroom environment (if applicable) and continually maintains this (including all merchandise) within and around the vicinity

Requirements

Must possess and consistently exhibit the competencies relative to the position
Knowledge of customer service principles and processes
Ability to learn and adapt quickly in a fast-paced environment
Ability to understand and carry out oral and/or written instructions and request clarification if needed
Demonstrates an inspirational attitude that contributes to a positive team environment
Ability to build and maintain effective working relationships team members
Well developed ability to speak, read, comprehend, and write English
Ability to maintain reliable and consistent attendance and punctuality
Must have or be pursuing a high school diploma or general education degree (GED)
Three to six month’s experiences working in a retail environment
Basic numeracy, literacy, and verbal communication skills
Must be 16 years of age or older

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Retail store associate

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