Retail Store Associate

• Warmly greet, and welcome, customers helping create a celebratory environment
• Check customers in or help them book an appointment leveraging POS, technology and software systems
• Help customers choose and style their piercing and hypoallergenic non-piercing jewelry
• Professionally answer customer questions about piercing procedures, aftercare, and product details whether on the selling floor or answering phone inquiries
• Promote and upsell Rowan’s products, including non-piercing jewelry, aftercare kits, and other related items
• Maintain up-to-date knowledge of Rowan’s product offerings, including materials, styles, and care instructions
• Meet or exceed individual sales targets and performance metrics, by effectively communicating the value of Rowan’s services and products to customers and converting piercing customers into non-piercing jewelry customers
• Help keep the studio clean, organized, and stocked with all necessary supplies, including jewelry, piercing and cleaning products
• Follow all health and safety regulations, particularly in areas related to piercing procedures and hygiene
• Assist managers to receive, restock, price, display, clean, and maintain inventory through day-to-day upkeep of visual displays
• Work closely with Studio Managers and Studio Nurse Piercers to provide seamless service to customers
• Participate in team meetings and training sessions to continuously improve skills and product knowledge
• Support the team in achieving studio-wide goals and maintaining a positive work environment
• Process transactions accurately, including sales, returns, and exchanges
• Assist with inventory management by conducting regular stock checks and replenishing displays as needed
• Maintain accurate customer records, including consent and waiver forms and aftercare instructions

• Retail or service industry experience is a plus
• Must be able to work weekends, nights and holidays
• An independent thinker with a can do attitude
• You love jewelry and helping customers choose their earrings
• You pride yourself on delivering exceptional customer service
• You thrive in a busy environment and know how to keep busy when it’s quieter
• You enjoy spending time with people
• You are nice, friendly, outgoing, and easy to get along with
• You like being part of a team
• You are flexible and willing to lend a helping hand
• Strong communication skills
• Strong basic math skills
• The ability to lift up to 25 pounds is required
• Standing for a full 8-hour shift is a regular part of this role

Bilingual proficiency

• 401k and Roth IRA Plans
• Generous employee discounts on our amazing products and services
• Employee Assistance Program (EAP) Resources
• Team Member Referral Bonus plan for Studio positions