Retail Store Associate Job at Rowan (Chicago)

Job Description

We are looking for an enthusiastic, customer-obsessed Studio Sales Associate to join our team in our Tribune Tower studio location. You will be responsible for creating an exceptional piercing and shopping experience for our customers in a genuine and enthusiastic manner, supporting the team on the weekends. This position involves assisting customers with ear piercings, providing product recommendations, and ensuring the studio maintains Rowan’s high standards of cleanliness and safety. Your responsibility is to infuse the Rowan experience, bring brand awareness, product knowledge and the art of ear stacking to life, through engaging customer interactions. This is an hourly, non-exempt position, reporting into a Area/Studio Manager and Assistant Studio Manager.

Job Responsibility

Warmly greet, and welcome, customers helping create a celebratory environment
Check customers in or help them book an appointment leveraging POS, technology and software systems
Help customers choose and style their piercing and hypoallergenic non-piercing jewelry
Professionally answer customer questions about piercing procedures, aftercare, and product details whether on the selling floor or answering phone inquiries
Promote and upsell Rowan’s products, including non-piercing jewelry, aftercare kits, and other related items
Maintain up-to-date knowledge of Rowan’s product offerings, including materials, styles, and care instructions
Meet or exceed individual sales targets and performance metrics, by effectively communicating the value of Rowan’s services and products to customers and converting piercing customers into non-piercing jewelry customers
Help keep the studio clean, organized, and stocked with all necessary supplies, including jewelry, piercing and cleaning products
Follow all health and safety regulations, particularly in areas related to piercing procedures and hygiene
Assist managers to receive, restock, price, display, clean, and maintain inventory through day-to-day upkeep of visual displays
Work closely with Studio Managers, Assistant Managers, and Studio Nurse Piercers to provide seamless service to customers
Participate in team meetings and training sessions to continuously improve skills and product knowledge
Support the team in achieving studio-wide goals and maintaining a positive work environment
Process transactions accurately, including sales, returns, and exchanges
Assist with inventory management by conducting regular stock checks and replenishing displays as needed
Maintain accurate customer records, including consent and waiver forms and aftercare instructions

Requirements

Retail or service industry experience is a plus
Must be able to work weekends, nights and holidays
An independent thinker with a can do attitude
You love jewelry and helping customers choose their earrings
You pride yourself on delivering exceptional customer service
You thrive in a busy environment and know how to keep busy when it’s quieter
You enjoy spending time with people
You are nice, friendly, outgoing, and easy to get along with
You like being part of a team
You are flexible and willing to lend a helping hand
Strong communication skills
Strong basic math skills
The ability to lift up to 25 pounds is required
Standing for a full 8-hour shift is a regular part of this role

What we offer

401k and Roth IRA Plans
Generous employee discounts on our amazing products and services
Employee Assistance Program (EAP) Resources
Team Member Referral Bonus plan for Studio positions

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Retail Store Associate

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