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Retail Store Associate

heyrowan.com Logo

Rowan

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Location:
United States , Bethesda

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Category:
Sales

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Contract Type:
Not provided

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Salary:

15.00 - 19.00 USD / Hour
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Job Description:

We are looking for an enthusiastic, customer-obsessed Studio Sales Associate to join our team in our Shops at Bethesda Row studio location. You will be responsible for creating an exceptional piercing and shopping experience for our customers in a genuine and enthusiastic manner, supporting the team on the weekends. This position involves assisting customers with ear piercings, providing product recommendations, and ensuring the studio maintains Rowan’s high standards of cleanliness and safety. Your responsibility is to infuse the Rowan experience, bring brand awareness, product knowledge and the art of ear stacking to life, through engaging customer interactions. This is an hourly, non-exempt position, reporting to the Studio Manager.

Job Responsibility:

  • Warmly greet, and welcome, customers helping create a celebratory environment
  • Check customers in or help them book an appointment leveraging POS, technology and software systems
  • Help customers choose and style their piercing and hypoallergenic non-piercing jewelry
  • Professionally answer customer questions about piercing procedures, aftercare, and product details whether on the selling floor or answering phone inquiries
  • Promote and upsell Rowan’s products, including non-piercing jewelry, aftercare kits, and other related items
  • Maintain up-to-date knowledge of Rowan’s product offerings, including materials, styles, and care instructions
  • Meet or exceed individual sales targets and performance metrics
  • Help keep the studio clean, organized, and stocked with all necessary supplies
  • Follow all health and safety regulations
  • Assist managers to receive, restock, price, display, clean, and maintain inventory
  • Work closely with Studio Managers and Studio Nurse Piercers to provide seamless service
  • Participate in team meetings and training sessions
  • Support the team in achieving studio-wide goals
  • Process transactions accurately
  • Assist with inventory management by conducting regular stock checks
  • Maintain accurate customer records, including consent and waiver forms and aftercare instructions

Requirements:

  • Retail or service industry experience is a plus
  • Must be able to work weekends, nights and holidays
  • An independent thinker with a can do attitude
  • You love jewelry and helping customers choose their earrings
  • You pride yourself on delivering exceptional customer service
  • You thrive in a busy environment and know how to keep busy when it’s quieter
  • You enjoy spending time with people
  • You are nice, friendly, outgoing, and easy to get along with
  • You like being part of a team
  • You are flexible and willing to lend a helping hand
  • Strong communication skills
  • Strong basic math skills
  • The ability to lift up to 25 pounds is required
  • Standing for a full 8-hour shift is a regular part of this role
What we offer:
  • 401k and Roth IRA Plans
  • Generous employee discounts on our amazing products and services
  • Employee Assistance Program (EAP) Resources
  • Team Member Referral Bonus plan for Studio positions
  • Commission

Additional Information:

Job Posted:
January 27, 2026

Employment Type:
Parttime
Work Type:
On-site work
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