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Retail Service Specialist

O'Reilly Auto Parts

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Location:
United States , Benton Harbor

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.

Job Responsibility:

  • Lead store team members in providing excellent customer service
  • Supervise customer service levels on the retail showroom
  • Ensure telephone is answered according to company policy
  • Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed timely
  • Ensure special orders and outside purchases are handled efficiently
  • Ensure retail customer returns and exchanges are processed efficiently
  • Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store
  • Ensure Zipline messages are communicated and Image Maker and merchandising tasks are delegated
  • Ensure team members are adhering to the posted work schedule
  • Perform all store opening/closing duties

Requirements:

  • Strong communication skills
  • Ability to obtain RSS Certification
  • Retail sales experience, preferably in auto parts
  • Automotive systems and repair knowledge
  • ASE Certification
  • Fluency in multiple languages (Spanish is highly desired)

Nice to have:

  • Retail sales experience, preferably in auto parts
  • Automotive systems and repair knowledge
  • ASE Certification
  • Fluency in multiple languages (Spanish is highly desired)
What we offer:
  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth

Additional Information:

Job Posted:
March 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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