Retail Service and Operations Manager

• Partner with the Site Manager to achieve store goals in sales, production, customer service, payroll, safety, and expense control
• Act as Manager-on-Duty, overseeing store operations including opening, closing, and cash management
• Lead, train, and coach Ambassadors to deliver exceptional customer and donor experiences that reflect our RISE values (Respect, Integrity, Service, Excellence)
• Maintain compliance with safety, loss prevention, and operational standards
• Oversee merchandising, colorizing, signage, and sales floor presentation to meet company guidelines
• Support donation processing, backroom organization, and production goals
• Assist with GATR/GADD, CRM programs, and other engagement initiatives
• Ensure the store environment is clean, safe, and aligned with brand standards
• Work flexible shifts, including nights, weekends, holidays, and occasional nearby location support

• 2–4 years of supervisory experience in retail or a customer-focused operations role
• Proven ability to manage performance, drive results, and coach diverse teams
• High school diploma or GED required
• college coursework preferred
• Strong communication, problem-solving, and organizational skills
• Experience with POS systems, Microsoft Outlook, Excel, and HRIS/timekeeping systems
• Bilingual (Spanish/English) preferred

Bilingual (Spanish/English) preferred

• Discount at Goodwill Socal retail locations
• Goodwill Perks: Discounts on dining, retail, theme parks and movies
• Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners
• Medical, dental, vision insurance
• Flexible Spending Account - FSA
• Life insurance
• 403(b) retirement plan
• Paid time off (PTO)
• Tuition Reimbursement