Retail Security Operations Account Manager

• Supervise the day to day security operations of an assigned client site
• Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
• Ensure the client site is provided with high quality security services to protect people and property
• Build, improve and maintain effective relationships with both client and employees
• Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
• Ensure all required reporting and contract compliance requirements are met
• Assure regular communication of issues or program with Client
• Handle any escalated security issues or emergency situations appropriately
• Other management responsibilities as determined by Client or District Manager
• Communicate staffing needs via Requisition Form
• assist recruiters in identifying, interviewing and hiring quality candidates
• Develop staff in both technical and professional skills through performance management
• Assure that employee grievances are heard and resolved and that personnel records are updated and accurate
• Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
• Meet all contractual scheduled hours with a minimum of unbilled overtime
• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel
• Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference
• Manage uniforms, equipment, supplies and vehicles utilized at the account(s)
• Take a proactive role in communicating with the client and meeting his needs
• Capably utilize WinTeam for scheduling and billing, and to produce reports
• Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal

• Four year degree in Criminal Justice, Business Administration or related field
• Previous Contract Security, facilities management, military or law enforcement experience
• At least 2 years of business management/operations/supervisory experience
• Ability to develop and grow customer relationships
• Experience in hiring, developing, motivating and retaining quality staff
• Outstanding interpersonal and communications skills required
• Ability to work in a team-oriented management environment with the ability to work independently
• Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
• Previous payroll, billing and scheduling experience preferred
• Ability to work in a team-oriented management environment while having an entrepreneurial attitude
• Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results

Previous payroll, billing and scheduling experience preferred

• Employee Assistance Program
• Employee Discount Program
• Tuition Discount Program
• Training & Career Development Programs