Retail Seasonal Team Lead Job at Clarks (Southaven)

Team Lead - Contact Center

The Team Leader – Contact Center is responsible for leading, coaching, and manag...

Location

India , Kochi

Salary:

Not provided

Mantle Solutions

Expiration Date

Until further notice

Requirements

Graduate in any discipline (Bachelor's degree preferred)
Minimum 2 years of experience in a Team Leader / Team Manager role in a Contact Center
Proven experience managing multi-channel operations (Email + Calls + Chat)
Strong background in E-Commerce, retail, or consumer goods customer service
Hands-on experience with CRM platforms (Salesforce, Zendesk, Freshdesk, or similar)
Experience with WFM tools (NICE, Aspect, Verint, or equivalent) (preferred)
Exposure to Six Sigma, Lean, or process improvement methodologies (preferred)
Knowledge of e-commerce platforms such as Shopify, Magento, or similar (preferred)
Familiarity with omnichannel contact center technologies and AI-assisted tools (preferred)

Job Responsibility

Lead, mentor, and coach a team of 10–20 CSRs across Email, Call, and Chat channels
Set clear performance goals and conduct regular one-on-one sessions and team huddles
Monitor attendance, schedule adherence, and manage shift rotations effectively
Handle escalations from team members and resolve complex customer issues promptly
Foster a positive, high-energy team culture with a customer-first mindset
Track, analyze, and report KPIs including AHT, CSAT, FCR, SLA %, Occupancy, and CPER
Conduct daily and weekly performance reviews using real-time dashboards and WFM tools
Identify trends, skill gaps, and improvement areas
action corrective plans promptly
Prepare and submit shift performance reports to Operations Manager

What we offer

Competitive salary with performance-linked incentives and quarterly bonuses
Health insurance and employee wellness programs
Structured career growth path: Senior TL → Assistant Manager → Operations Manager
Regular training, leadership development programs, and certification opportunities
Recognition programs including Employee of the Month, Spot Awards, and annual felicitations
Dynamic and inclusive workplace committed to employee engagement and growth

Fulltime

Supply Lead - Seasonal

Location

United Kingdom , Nottingham

Salary:

Not provided

Boots

Expiration Date

Until further notice

Requirements

Retail experience or similar
You will be organised, able to work and deliver at pace, using facts and data to make informed decisions
Able to work independently and as part of a team
You will be process focused
Intermediate Excel skills for interpreting data sets (Pivot tables, V lookups)

Job Responsibility

Involved in the delivery and implementation of our Supply Business unit plans
Managing multiple stakeholder relationships and managing any expectations
Collaborating daily with suppliers, looking at opportunities to improve relationships and generate operational/process efficiencies to improve joint KPIs
Balancing stock availability with working capital, ensuring optimal stock levels are maintained
Responsible for the forecasting and right first time set up for all business activities, such as promotions, seasonal events and range changes
Availability-focused, through getting stock from a range of suppliers through to our stores and online to deliver the best service for our customers

What we offer

Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

Fulltime

Team Lead, Petsense

This position is responsible for assisting the Store Manager and Assistant Store...

Location

United States , San Antonio

Salary:

Not provided

Petsense

Expiration Date

Until further notice

Requirements

Retail experience and/or pet/live animal knowledge is strongly preferred
Supervisory experience preferred
Must be at least 18 years of age and possess a valid driver's license

Job Responsibility

Assist the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by providing outstanding customer service
Promote a safe and productive work environment for all Team Members, customers, and vendors
Train Team Members on the appropriate application of policies and procedures
Maintain regular and predictable attendance
Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures
Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
Execute assigned basic, promotional, and seasonal merchandising activities
Perform Opening/Closing procedures
Transport and make deposits to bank

What we offer

Medical, dental, and vision coverage
Company-paid life and disability insurance
Paid parental leave
Tuition reimbursement
Family planning resources such as adoption and surrogacy assistance

Team Lead, Petsense

This position is responsible for assisting the Store Manager and Assistant Store...

Location

Salary:

Not provided

Petsense

Expiration Date

Until further notice

Requirements

Retail experience and/or pet/live animal knowledge is strongly preferred
Supervisory experience preferred
Must be at least 18 years of age and possess a valid driver’s license
A high school diploma or equivalent is preferred, but not required
Regardless of education level, Team Members must be able to read, write and count accurately

Job Responsibility

Maintain regular and predictable attendance
Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures
Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
Execute assigned basic, promotional, and seasonal merchandising activities
Perform Opening/Closing procedures
Transport and make deposits to bank
Assess store conditions and assign duties
Organize and prioritize workflow through the use of the daily planner
Recovery of merchandise

What we offer

company-paid life and disability insurance
paid parental leave
tuition reimbursement
family planning resources such as adoption and surrogacy assistance
medical
dental
vision coverage

Team Lead

This position is responsible for assisting the Store Manager and Assistant Store...

Location

Salary:

Not provided

Petsense

Expiration Date

Until further notice

Requirements

Retail experience and/or pet/live animal knowledge is strongly preferred
Supervisory experience preferred
Must be at least 18 years of age
Possess a valid driver’s license
A high school diploma or equivalent is preferred, but not required
Must be able to read, write and count accurately

Job Responsibility

Assist the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by providing outstanding customer service
Promote a safe and productive work environment for all Team Members, customers, and vendors
Train Team Members on the appropriate application of policies and procedures
Maintain regular and predictable attendance
Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures
Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
Execute assigned basic, promotional, and seasonal merchandising activities
Perform Opening/Closing procedures
Transport and make deposits to bank

What we offer

Company-paid life and disability insurance
Paid parental leave
Tuition reimbursement
Family planning resources such as adoption and surrogacy assistance

Team Lead

This position is responsible for assisting the Store Manager and Assistant Store...

Location

Salary:

Not provided

Petsense

Expiration Date

Until further notice

Requirements

Retail experience and/or pet/live animal knowledge is strongly preferred
Supervisory experience preferred
Must be at least 18 years of age
Possess a valid driver’s license
A high school diploma or equivalent is preferred, but not required
Must be able to read, write and count accurately
Pet/Live Animal, pet food, pet product knowledge is strongly preferred
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
Basic computer skills
Ability to perform and execute principle responsibilities of Team Members

Job Responsibility

Maintain regular and predictable attendance
Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures
Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
Execute assigned basic, promotional, and seasonal merchandising activities
Perform Opening/Closing procedures
Transport and make deposits to bank
Assess store conditions and assign duties
Organize and prioritize workflow through the use of the daily planner
Recovery of merchandise

What we offer

Comprehensive and accessible total reward package
Medical, dental, and vision coverage
Company-paid life and disability insurance
Paid parental leave
Tuition reimbursement
Family planning resources such as adoption and surrogacy assistance

Team Lead

This position is responsible for assisting the Store Manager and Assistant Store...

Location

Salary:

Not provided

Petsense

Expiration Date

Until further notice

Requirements

Retail experience and/or pet/live animal knowledge is strongly preferred
Supervisory experience preferred
Must be at least 18 years of age
Possess a valid driver’s license
A high school diploma or equivalent is preferred, but not required
Must be able to read, write and count accurately

Job Responsibility

Assist the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by providing outstanding customer service
Promote a safe and productive work environment for all Team Members, customers, and vendors
Train Team Members on the appropriate application of policies and procedures
Maintain regular and predictable attendance
Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures
Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
Execute assigned basic, promotional, and seasonal merchandising activities
Perform Opening/Closing procedures
Transport and make deposits to bank

What we offer

Company-paid life and disability insurance
Paid parental leave
Tuition reimbursement
Family planning resources such as adoption and surrogacy assistance

Team Lead

This position is responsible for assisting the Store Manager and Assistant Store...

Location

Salary:

Not provided

Petsense

Expiration Date

Until further notice

Requirements

Retail experience and/or pet/live animal knowledge is strongly preferred
Supervisory experience preferred
Must be at least 18 years of age
Possess a valid driver’s license
A high school diploma or equivalent is preferred, but not required
Must be able to read, write and count accurately
Pet/Live Animal, pet food, pet product knowledge is strongly preferred
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
Basic computer skills
Ability to perform and execute principle responsibilities of Team Members

Job Responsibility

Assist the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by providing outstanding customer service
Promote a safe and productive work environment for all Team Members, customers, and vendors
Train Team Members on the appropriate application of policies and procedures
Maintain regular and predictable attendance
Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures
Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
Execute assigned basic, promotional, and seasonal merchandising activities
Perform Opening/Closing procedures
Transport and make deposits to bank

What we offer

Comprehensive and accessible total reward package
Medical, dental, and vision coverage
Company-paid life and disability insurance
Paid parental leave
Tuition reimbursement
Family planning resources such as adoption and surrogacy assistance

Select Country

Retail Seasonal Team Lead

Job Description

Job Responsibility

Requirements

What we offer

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