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Retail Sales Specialist (Bilingual Spanish)

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Spectrum

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Location:
United States , Plano

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

18.00 - 22.95 USD / Hour
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Job Description:

With hundreds of Spectrum Stores across the country, our Store Specialists help us keep millions of customers connected across our footprint. In this customer-facing, individual contributor role, you will be responsible for promoting and selling Spectrum products and services, including Spectrum Internet, Mobile, streaming and linear Video, and Voice. Our Store Specialists have the opportunity to build rewarding careers while achieving their financial goals, in either a full-time or part-time capacity. While sales experience is helpful, it isn’t required – it's your positive attitude and willingness to learn that will help you succeed. As a member of our team, you’ll have the tools and resources needed to build a long and successful career with us.

Job Responsibility:

  • Assist customers with inquiries related to Spectrum products and services, account management, billing, technical support, etc.
  • Educate current and prospective customers about our products and services and identify opportunities to generate new sales or upgrade their packages
  • Manage operational tasks like processing payments and managing inventory
  • Assist in maintaining a clean and organized sales environment and with store opening and closing activities
  • Enhancing the customer experience while meeting sales, service, and operational goals
  • Identifying sales opportunities and creating ideal customer experiences through product support and education
  • Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products
  • Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses
  • Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs

Requirements:

  • High School Diploma or equivalent
  • Proficiency in cash handling and accurate payment transactions
  • High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications
  • Basic math skills
  • Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively
  • Familiarity with goal- and incentive-based work environments
  • Strong performance in a fast-paced team environment
  • Effective communication with employees and customers in person, on the phone and in writing
  • Highly effective interpersonal skills for building partnerships across the organization
  • Self-motivated, competitive spirit with a desire to exceed sales goals
  • Positive and professional demeanor, strong attention to detail and problem-solving skills
  • Bilingual: Spanish

Nice to have:

  • Knowledge of the latest technology and devices
  • 1-5 years of sales/customer service experience
  • 1-3 years of telecommunications/wireless experience
What we offer:
  • Competitive starting wages with opportunities to increase your earnings as you grow
  • High-quality and affordable health and insurance benefits
  • 401(k) with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan
  • Purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service
  • Free and discounted Spectrum services and deep discounts on Spectrum Mobile
  • Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more
  • Paid on-the-job training
  • Career progression opportunities
  • Free and discounted internet, TV, and mobile

Additional Information:

Job Posted:
May 14, 2026

Work Type:
On-site work
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