Retail Sales Planning Lead - Keyholder

• Use your knowledge of interior design to provide guidance on layout, color, style and accessories for residential and business customers
• Utilize specialized knowledge and training to sell specialized home furnishing solutions, such as kitchens, bath, storage systems, and services
• Create relationships with customers to identify customer needs and provide support before, during and after the sales
• Apply basic measurement techniques and understanding of planning, design, and construction to ensure customer orders are correct and to specification
• Drive repeat visitation to the IKEA stores by ensuring the sales team is customer-centric and is focused on providing a great shopping and branding experience
• Overseeing day-to-day operations when assigned, including opening and/or closing duties for the store
• Responsible for a safe and secure work environment, including but not limited to escalated customer issues, customer and coworker injuries, first aid/CPR/AED, and emergency protocols
• Partner with Safety & Security to ensure adherence to policies, procedures, and audits regarding inventory integrity, safety, cash, credit, and check handling procedures, internal controls and internal audit standards
• Ensure implementation of working routines, competence development and follow-up of Commercial Review and Compliance (ASR) related to the role and functions
• Prepare, produce, and maintain IKEA Food menu items
• serve all IKEA Food menu items
• follow procedures and guidelines for safe food handling, cleanliness and sanitation, and workplace safety
• Performs CMP goods flow and customer handout operations efficiently using available systems and tools to ensure smooth processes and data accuracy

• 3 years' experience
• Previous retail selling experience
• Experience in a consultative sales environment
• Experience leading change initiatives and building new programs in a retail space environment
• Experience in designing kitchen and bath preferred
• CPR/First Aid Certification is a required condition of employment for this role. (Training provided)
• PIC Food Certified (Training Provided)
• Travel is required for this role. 25-50% Travel

Experience in designing kitchen and bath preferred

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment