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We are looking for an exceptional Retail Sales and Operations Manager who will be responsible for the leadership of our team in South Devon. The successful candidate will be a self-starter with a can-do attitude and have a proactive, positive outlook. They will have an exceptional passion for delivering customer service and will be able to demonstrate this passion for delivering WFF’s unique ‘good fashioned service’ ethic. They will want to make a real difference to our customers lives.
Job Responsibility
Lead by example, support and enable your frontline team
Empowering and enabling them to delight the customer and deliver good old-fashioned service
Developing and supporting the team to talk about our food passionately and knowledgeably
Creating an environment where your team respects and supports each other
Creating a culture that prioritises the health and safety of your team members
Delivering the agreed target for the Cost of Local Distribution within the local depot
Relentlessly focusing on labour, vehicle, depot and local marketing costs
Reviewing performance monthly with the Regional Manager
Ensuring all necessary actions agreed are executed
Growing sales through implementing national campaign activities
Ensuring all CRM activities are executed
Implementing local growth initiatives
Ensuring you and your team are engaged and immersed within the local community
Requirements
GCSE or equivalent Maths and English
Must have held a UK manual driving licence for at least 2 years
Establishes exceptional relationships with customers
Demonstrable experience of delivering sales and profitability targets
Experience of leading a team of people
Ability to interpret data to determine the key levers to ensure success
Nice to have
Retail, care, hospitality, or own business experience
Experience of implementing and compliance with Health & Safety processes
Experience of managing employee consultation and implementing change initiatives
What we offer
Competitive salary – accredited Living Wage employer
33 days holiday per year, including bank holidays
Option to purchase up to 5 additional days holiday per year
Discretionary annual bonus scheme
Pension scheme - employer matched contributions up to 4%
Life assurance scheme worth at least 1x annual salary
Free turkey or voucher at Christmas
apetito perks scheme including salary sacrifice options and retail discounts