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We are seeking an experienced and dynamic Retail Sales Manager to lead ResMed’s retail operations across New Zealand. This role is pivotal in driving operational excellence, developing high-performing teams, and maximizing in-store opportunities to deliver exceptional customer experiences. You will oversee all eight ResMed stores, ensuring consistent standards, strong leadership, and optimal performance across the network.
Job Responsibility:
Manage day-to-day operations across eight retail sites
Ensure consistent branding, presentation, and compliance with ResMed standards
Identify and implement process improvements to enhance efficiency and customer experience
Lead, mentor, and coach team leaders (store managers) to achieve sales and service targets
Drive a culture of accountability, engagement, and continuous improvement
Manage recruitment, onboarding, and training for retail staff
Provide regular feedback and performance management to build capability and career growth
Foster a customer-first culture focused on delivering exceptional service
Maximize appointment slots and explore extended trading hours to increase productivity
Collaborate with team leaders to implement strategies that enhance in-store performance
Work closely with cross-functional teams and other retail leaders to share best practices
Build strong relationships with allied health professionals (GPs, sleep specialists) to support customer care
Requirements:
A dynamic retail leader with proven multi-site management experience
Skilled in building and developing high-performing teams
Strong operational focus with a track record in process improvement
Sales-driven mindset with expertise in KPIs and performance metrics
Quick learner with the ability to grasp clinical concepts
Highly adaptable and ready to embrace change in a fast-growing business
Exceptional communication skills, both written and verbal
Hands-on leader, present in-store, and willing to travel regularly across New Zealand
Tech-savvy with proficiency in retail systems
Nice to have:
Healthcare experience is a plus, but not essential
What we offer:
Competitive salary and performance incentives
Professional development and leadership training opportunities
Be part of a global organization with a strong growth trajectory