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Retail Sales Manager

United Kingdom, Newport Employment contract 45000.00 - 70000.00 GBP / Year · Job Posted June 29, 2026
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Job Responsibility

  • Lead, coach and develop the Sales Executive team
  • Deliver sales, revenue, margin, conversion and customer retention targets
  • Monitor individual and team performance against agreed KPIs
  • Ensure enquiries, quotes and follow-ups are handled quickly and professionally
  • Support the team with complex quotes, customer objections and escalations
  • Maintain high standards of customer service, CRM use, administration and compliance
  • Work with procurement, operations, customer service, sales support and marketing to improve performance
  • Review cancellations, lost sales and renewals to reduce risk and improve results.

Requirements

  • Experience managing a target-driven sales team
  • Strong leadership, coaching and performance management skills
  • Good knowledge of vehicle leasing, finance products and commercial vehicles
  • Excellent communication, customer service and organisational skills
  • Confident using CRM systems, reporting tools and working to FCA, GDPR and company standards.

What we offer

  • Company car
  • 25 days holiday rising with length of service plus bank holidays
  • Access to our online rewards platform giving you cash back and discounts for multiple retailers
  • Preferential Service Rates
  • Colleague Purchase Scheme
  • Share Incentive Scheme
  • Pension
  • Enhanced Maternity & Paternity.

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