Retail Sales Manager, IKEA

IKEA

Location:
United States, Columbus

Category:
Sales

Contract Type:
Employment contract

Salary:

23.61 - 33.67 USD / Hour

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Job Description:

A retail sales manager at IKEA is responsible for overseeing daily sales floor operations, ensuring consistent product presentations, and managing staff through hiring, onboarding, and development. This role emphasizes delivering excellent customer experiences, achieving key performance indicators (KPIs), and maintaining optimal product availability on the sales floor. Collaboration with stakeholders and quick resolutions of customer or co-worker issues are also key responsibilities.

Job Responsibility:

Overseeing the daily operations of the Sales floor team to secure a consistent product range presentation and customer shopping experience
provides a great IKEA shopping and brand experience to drive repeat visitation to the IKEA store by maintaining store merchandising standards and ensuring a great meeting with the customer
oversees the daily operations of the sales floor team in order to secure a consistent range presentation and customer shopping experience through ensuring a flexible, competent, and knowledgeable workforce
hires, onboards and trains co-workers
directs the overall selection, onboarding, coaching and development of co-workers
creates individual development plans to secure succession
manages resource planning, co-worker relations issues and performance and delegates responsibilities
drives sales by ensuring co-workers have the product knowledge, IKEA Concept tools, resources and home furnishing expertise to actively sell and meet commercial review standards
monitors and follows up on sales, supply, customer insights, and customer-centric KPIs to understand opportunities to improve
secures Sales Location Management (SLM) to ensure the optimal ASSQ is in place to meet the customer, and has the products available at all times for the customer shopping experience to thrive
secures execution of the commercial calendar, strategies and workbriefs by partnering with necessary stakeholders
secures planning and implementation of activities and add-ons throughout entire store and works with the ComCal and the Com&In team
handles issues raised by customers and co-workers in a positive and quick manner.

Requirements:

3 years: experience working in a fast-paced, customer-oriented (service or retail) industry
experience leading and developing people, preferably in a retail environment
experience in customer service, problem-solving and conflict handling techniques
must be able to lift, carry, push, pull, slide, or transfer (26-50 lbs) frequently
must be able to stand, walking, talking, typing, reaching, hearing, seeing, twisting more than (46%) of the time.

What we offer:

Generous paid time off
holiday and sick time
WiselyPay – get earned wages up to two days early
paid parental leave (up to 16 weeks)
KinderCare tuition discount
retirement and bonus plans
co-worker discount, meal deal, and referral bonus
pet insurance program
education assistance and learning programs
safety shoe reimbursement
24/7 telehealth visits
dental and vision plans
medical and Rx plans (must work min. 20 hrs/wk)
a fun and inclusive work environment.

Additional Information:

Job Posted:
May 02, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Retail Sales Manager