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Retail Sales Manager

https://www.ikea.com Logo

IKEA

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Location:
United States, Columbus

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

23.61 - 33.67 USD / Hour

Job Description:

A retail sales manager at IKEA is responsible for overseeing daily sales floor operations, ensuring consistent product presentations, and managing staff through hiring, onboarding, and development. This role emphasizes delivering excellent customer experiences, achieving key performance indicators (KPIs), and maintaining optimal product availability on the sales floor. Collaboration with stakeholders and quick resolutions of customer or co-worker issues are also key responsibilities.

Job Responsibility:

  • Overseeing the daily operations of the Sales floor team to secure a consistent product range presentation and customer shopping experience
  • provides a great IKEA shopping and brand experience to drive repeat visitation to the IKEA store by maintaining store merchandising standards and ensuring a great meeting with the customer
  • oversees the daily operations of the sales floor team in order to secure a consistent range presentation and customer shopping experience through ensuring a flexible, competent, and knowledgeable workforce
  • hires, onboards and trains co-workers
  • directs the overall selection, onboarding, coaching and development of co-workers
  • creates individual development plans to secure succession
  • manages resource planning, co-worker relations issues and performance and delegates responsibilities
  • drives sales by ensuring co-workers have the product knowledge, IKEA Concept tools, resources and home furnishing expertise to actively sell and meet commercial review standards
  • monitors and follows up on sales, supply, customer insights, and customer-centric KPIs to understand opportunities to improve
  • secures Sales Location Management (SLM) to ensure the optimal ASSQ is in place to meet the customer, and has the products available at all times for the customer shopping experience to thrive
  • secures execution of the commercial calendar, strategies and workbriefs by partnering with necessary stakeholders
  • secures planning and implementation of activities and add-ons throughout entire store and works with the ComCal and the Com&In team
  • handles issues raised by customers and co-workers in a positive and quick manner.

Requirements:

  • 3 years: experience working in a fast-paced, customer-oriented (service or retail) industry
  • experience leading and developing people, preferably in a retail environment
  • experience in customer service, problem-solving and conflict handling techniques
  • must be able to lift, carry, push, pull, slide, or transfer (26-50 lbs) frequently
  • must be able to stand, walking, talking, typing, reaching, hearing, seeing, twisting more than (46%) of the time.
What we offer:
  • Generous paid time off
  • holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • retirement and bonus plans
  • co-worker discount, meal deal, and referral bonus
  • pet insurance program
  • education assistance and learning programs
  • safety shoe reimbursement
  • 24/7 telehealth visits
  • dental and vision plans
  • medical and Rx plans (must work min. 20 hrs/wk)
  • a fun and inclusive work environment.

Additional Information:

Job Posted:
May 02, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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