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You’ll be optimizing the IKEA shopping experience to secure satisfied customers and increase sales. We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability.
Job Responsibility:
Optimizing the IKEA shopping experience to secure satisfied customers and increase sales
Ensuring maximized sales and long-term profitability in accordance with department goals
Analyzing and acting on commercial opportunities, changing availability of products (overstock and out of stock) and customer feedback
Directing the overall selection, onboarding and development of co-workers
Collaborating with matrix partners, other retail department managers and commercial partners including the Visual Merchandising Manager, Interior Design Manager and Logistics Partners to optimize sales
Ensuring the team has knowledge of product ranges and services to improve customers’ overall shopping experience
Monitoring market trends and taking actions to meet customer demands
Contributing to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers
Requirements:
5 years of experience managing, leading and developing people in a retail, customer-centric environment
Prior Project Management experience
Knowledge of strategic planning, budgeting and resource allocation