Retail Sales Consultant Job at ELEMIS (Kildare)

Job Description

As a Retail Sales Consultant at ELEMIS, you’ll drive retail performance through exceptional client engagement, expert product knowledge, and a highly personalised, consultative approach. You’ll create elevated, results-focused retail experiences that build long-term client loyalty and maximise every sales opportunity. Using your skincare expertise and ELEMIS consultation tools, you’ll confidently guide clients to the right products and routines for their individual needs. You’ll play an important role in growing a strong and engaged client base—ensuring every interaction supports conversion, retention, KPI achievement, and brand advocacy, while bringing the ELEMIS brand to life in a premium retail environment.

Job Responsibility

Deliver exceptional client experiences
Create personalised, engaging client interactions that drive conversion and retail performance
Confidently approach and engage clients, using effective questioning and active listening to understand their needs
Provide tailored product recommendations that support individual skincare goals
Ensure every client experience is professional, welcoming, and results-focused
Drive sales and commercial performance
Maximise every interaction to increase sales, average transaction value, and overall counter results
Take ownership of achieving and exceeding personal KPIs
Build, manage, and grow a loyal client base through consistent engagement and follow-up
Encourage repeat purchases and long-term skincare routines to strengthen client retention
Use consultation expertise and technology
Carry out in-depth skincare consultations, including HD skin scans
Assess skin concerns and recommend tailored skincare routines
Use insights to build trust and support confident purchasing decisions
Follow up with clients to review results and maintain engagement
Champion product knowledge and brand standards
Maintain strong knowledge of ELEMIS products, ingredients, and routines
Stay up to date with new launches, innovations, and trends
Represent the brand with professionalism, credibility, and enthusiasm
Ensure the counter reflects a consistently premium retail environment
Build relationships and brand advocacy

Requirements

Passionate about skincare, retail, and delivering outstanding client experiences
Experienced in luxury retail, sales, or beauty environments
Confident in a consultative selling approach and making personalised recommendations
Proven track record of achieving targets in a KPI-driven environment
Skilled at building strong client relationships and encouraging repeat business
A clear communicator who can engage and build trust with a wide range of clients
Comfortable using (or open to learning) skincare technology
Motivated to deliver results while contributing to a collaborative team environment
A positive and inclusive team player who values diversity and different perspectives

What we offer

Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands
Enhanced parental leave policies (including maternity, paternity, and shared parental leave)
Income Protection and Life Assurance
27 days holiday plus your birthday off
Company pension scheme
Employee Assistance Programme for you and your family
Cycle to Work Scheme, Season Ticket Loan, and service awards
Structured training in skincare expertise, consultation skills, and product knowledge
Ongoing development opportunities to support your career growth
A supportive, inclusive workplace where you can succeed and grow
The opportunity to build your own client base and make a visible impact on business performance

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Retail Sales Consultant

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