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The Retail Clerk position work in any of the property manages Retail point of the hotel. Retail Clerk will perform a variety of duties from inventory and stock room management to daily operation in the shops, including receiving shipments, tagging and counting new merchandise accurately, transporting heavy boxes to the stockroom, conducting monthly inventory, sales in the retail shops, organizing, cleaning, merchandising and restocking the stores. Handle cash with accuracy and will require food and beverage handling and preparation aligned with the brand standards.
Job Responsibility:
Greet customers when they enter the shop, offer assistance in locating merchandise, and respond to questions regarding merchandise
Display merchandise in a neat, eye-appealing manner
Restock items as necessary, check expiration dates, and discard expired items
Keep storeroom neat and clean
Complete customer purchases, process all payment types, and process returns, refunds, and exchanges
Verify customer identification as required
Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits/cash drops are verified
Follow checklist for opening and closing shop
Secure shop and monitor customer activity to prevent losses due to merchandise theft and damage
Report accidents, injuries, and unsafe work conditions to manager
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
Welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
Speak with others using clear and professional language
answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Comply with quality assurance expectations and standards
Reach, bend, twist, pull, and stoop
move, lift, or carry objects weighing less than or equal to 10 pounds
stand, sit, or walk for an extended period of time
Perform other reasonable job duties as requested by Supervisors
Requirements:
Be committed to providing refined and friendly customer service
Have the ability to use a computer and Micros system
Possess excellent communication skills and the ability to sell and up sell
Enjoy working on a diversity team
Be very focused and have an eye for detail
Available to work flexible hours including holidays and weekends
Available to work in an indoor and outdoor environment
Be able to stand and walk for long period of time
Education: High school diploma or G.E.D. equivalent
Related Work Experience: No related work experience