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POP MART Americas Inc. Logo POP MART Americas Inc. · Sales

Retail Sales Associate

Canada, Burnaby 19.10 CAD / Hour · Job Posted January 26, 2026
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Job Description

We are in search of Sales Associates ready to contribute to overall salesmanship and customer experience within our stores. This person will be responsible for exceeding customer expectations by listening to customer needs, finding products that meet their needs, as well as providing in depth product information about the goods they are interested in and closing the sale. The position reports to & receives functional guidance from the Store Manager.

Job Responsibility

  • Greet customers, engage in friendly conversations, and ask about their shopping needs
  • Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information
  • Offer customers product recommendations and provide information to help them make product-related decisions
  • Use the cash register to ring up customer transactions
  • Support on product shipment deliveries and organize stockroom
  • Maintain a clean, organized, and safe store environment for customers, employees, and store products
  • Drive sales of company key products such as Blind boxes, MEGA, and accessories

Requirements

  • 1+ year of retail customer-facing experience
  • Confident and comfortable engaging customers to deliver great customer experience
  • Must be at least 18 years of age
  • Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
  • Ability to stand and walk for extended periods (up to 6-8 hours per shift)
  • Ability to bend, kneel, reach, and climb ladders or step stools safely
  • Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves
  • Able to work in a fast-paced environment that may require quick movements and multitasking
  • Ability to work in varying temperature conditions, including stockroom and receiving areas
  • Manual dexterity required to operate standard stockroom tools (e.g., box cutters)
  • Must be able to work flexible hours including nights, weekends, holidays

Nice to have

  • Ability to speak or understand multiple languages is a plus
  • An interest in designer toys will make you a competitive candidate for this position

What we offer

  • Market-competitive packages
  • Opportunities to learn and lead
  • Career development
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