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As a Sleep Coach you work collaboratively as part of a team to provide exceptional customer service and maintaining high standards, working towards driving revenue, increased business growth and superior market reputation.
Job Responsibility:
Ability to achieve relevant sales budgets, making recommendations to raise the standards of service and practice delivery
Experience and knowledge of coaching customers to manage their Sleep Health journey, providing recommendations and determining best course of action
Acquire and participate in ResMed’s product knowledge and training
Actively fulfil client follow up program, prepare and send reports
Undertake general office duties to maintain the upkeep of the clinic, inclusive of stock take, filing, cleanliness of clinic to have high presentation standards
Maintenance, reprocessing and checking of trial equipment
Maintain communication and confidence skills to liaise with third parties where required
Requirements:
Minimum of 2 years’ experience in a busy, multi-tasking retail, customer service role
Have administration and retail experience, with an understanding of developing and maintaining visual merchandising to the standard required, POS experience, cash management and attention to detail
Ability to maintain compassion and remain calm under pressure
Strong and adaptable communication skills are a must
An active listener with the ability to find solutions to customer concerns and issues
Nice to have:
Has knowledge of MYOB or MedTech is an advantage
Preference of having a healthcare or pharmacy background