Retail Sales Assistant

• Drive store performance by maximising sales opportunities
• Support your team on meeting and exceeding targets through focusing on KPI delivery
• Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
• Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings
• Sell the story not the Discount
• Demonstrate and share your passion for product with customers through an in-depth knowledge of our range
• Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling
• Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
• Involvement in all operational tasks required for the day-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities
• Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together
• Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training
• Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate
• As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team

• Excellent time-management, delegation and problem-solving skills
• Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
• Self-motivated, able to thrive when working alone and as part of a team
• A can-do attitude with a passion for seeing problems through to solutions
• Adaptable and resilient to meet the ever-changing demands of our business
• Excellent communication and time management skills
• Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications
• Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points

Wine knowledge

• Up to 20% staff discount
• Career development opportunities
• Uniform provided
• Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
• Company sick pay scheme