Job Description
At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create their dream homes - and it all begins with exceptional service. We're delighted to be opening Neptune Newcastle very soon, and are looking for a warm and personable Design Advisor to join on a permanent, part time basis working 20 hours over 4 days of the week, between 9am and 2pm. You'll be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do. What you'll be doing As a Design Advisor, you'll be the first point of contact for our customers, offering a warm welcome and thoughtful guidance as they explore everything from gifting and home styling to whole-home collections and kitchen design services. With a natural eye for interiors and a genuine passion for service, you'll help customers feel confident, inspired and supported throughout their Neptune journey. Day to day, you'll: Deliver a warm and welcoming experience, greeting customers, offering refreshments, and guiding them through the showroom. Understand each customer's needs, offering thoughtful advice on gifting, styling, furniture, kitchens, and materials. Handle sales and enquiries confidently, processing orders, preparing quotations, and liaising with suppliers when required. Promote our whole-home philosophy and kitchen design service in a natural, consultative way. Provide excellent customer care, resolving enquiries or concerns with professionalism and attention to detail. Maintain beautiful showroom standards, ensuring visual merchandising and presentation reflect our commitment to quality and craftsmanship. Support local marketing and events, including social media activity, appointment coordination, and customer follow-ups to build lasting relationships. A little about you You'll have experience in a customer-facing role and a genuine love for interiors, with a natural confidence when it comes to colour, fabrics and styling. You enjoy getting to know customers, listening carefully and offering thoughtful advice that helps bring their ideas for home to life. You're organised and comfortable using tools such as Excel and Outlook, and you're motivated by achieving results while always keeping the customer experience at the heart of what you do. Most importantly, you're warm, approachable and enjoy working collaboratively as part of a supportive team. What Benefits we can offer you Competitive salary Generous holiday allowance Purchased additional annual leave scheme Life assurance Company sick pay Enhanced maternity and paternity leave Cycle to work scheme Gym membership Generous Neptune new item and outlet discounts Perkbox: Wellbeing Hub and Retail Discounts Portal Your birthday day off Two paid volunteer days a year Day off if you become a Grandparent A week off to celebrate a life event Refer a friend scheme Long service holiday allowance increase Training Workshops Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We're an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.
