Retail Sales Assistant

• Taking customer’s enquiries in store and over the phone
• Investigating and helping customers problem solve therapy issues
• Provide set-up, on-going support and equipment to ensure therapy is maintained to a high standard
• Fit the customer for a mask and help recommend the most appropriate mask based on training provided
• Provide customers with advice in the safe and effective use of their medical equipment
• Sale of new or additional services over the phone, with follow-up on trials and testing results to ensure sales conversion
• Keep good condition of the retail premises and displays
• Responsible for handling of payments, balancing of float and banking
• Accountable for both trial and sales stock - Manage the stock levels and re-order stock as required

• Previous experience in a busy retail or customer service role
• Ability to maintain compassion and remain calm under pressure
• Strong and adaptable communication skills
• An active listener with the ability to find solutions to customer concerns and issues
• Healthcare retail experience is preferred, however not necessary as we will provide all the training required
• Reliable, honest, has a strong work ethic

Healthcare retail experience

• Training is provided
• Job satisfaction
• Employee assistance counselling line to support our team's mental fitness