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We are looking for an exceptional Retail Sales and Operations Manager who will be responsible for the leadership of their depot team and delivery of sales growth as well as strong profits. You will be a self-starter with a can-do attitude and have a proactive, positive outlook. To be a success in this role, you'll need exceptional passion for delivering customer service and will be able to demonstrate this passion for delivering WFF’s unique ‘good fashioned service’ ethic. You'll want to make a real difference to our customers lives.
Job Responsibility:
Lead by example, support and enable your frontline team
Empowering and enabling them to do whatever it takes to delight the customer and deliver brilliant, good old-fashioned service
Developing and supporting the team to talk about our food passionately and knowledgeably
Creating an environment where your team respects and supports each other
Creating a culture that prioritises the health and safety of your team members
Delivering the agreed target for the Cost of Local Distribution within the local depot
Reviewing performance each monthly with the Regional Manager
Ensuring all necessary actions agreed are executed
Implementing all national campaign activities for new and existing customers
Ensuring all CRM activities are executed
Implementing local growth initiative to deliver targets agreed
Ensure that you and your team are engaged and immersed within the local community
Requirements:
Establishes exceptional relationships with customers
Demonstrable experience of delivering sales and profitability targets
Experience of leading a team of people, creating culture of engagement, and developing a team
Ability to interpret data to determine the key levers to ensure success
GCSE or equivalent Maths and English
Must have held a UK manual driving licence for at least 2 years
Nice to have:
Retail, care, hospitality, or own business experience
Experience of implementing and compliance with Health & Safety processes
Experience of managing employee consultation and implementing change initiatives
What we offer:
Competitive salary – accredited Living Wage employer
33 days holiday per year, including bank holidays
Option to purchase up to 5 additional days holiday per year
Discretionary annual bonus scheme
Pension scheme - employer matched contributions up to 4%
Life assurance scheme worth at least 1x annual salary
Free turkey or voucher at Christmas
apetito perks scheme including salary sacrifice options and retail discounts